About Us
Ascend proudly leads the UK market as the foremost manager of Build to Rent housing delivering award-winning services across a portfolio of over 10,000 homes. We are committed to providing an exceptional level of service to our clients, supported by robust operational standards and a professional, collaborative working environment.
We have an exciting opportunity for a dedicated Credit Controller to join our team. Based at our head office in Sale, you will play an important role communicating and maintaining strong relationships with tenants, while ensuring collections are up to date.
The Ideal Candidate:
We are looking for individuals with experience in a similar role, preferably within the private rental or hospitality sector. Working with your team, you will be fundamental in ensuring all Credit Control tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile.
Responsibilities:
As a Credit Controller, you will work closely with the wider team to manage all aspects of credit control and related activities. Your responsibilities will include:
- Proactively chasing outstanding debts in a professional and courteous manner
- Resolving account queries efficiently while maintaining strong client and tenant relationships
- Setting up, managing, and monitoring payment plans
- Carrying out general administrative duties to support the credit control function
- Issuing tenant notices in line with current legislation and regulatory requirements
- Managing rent insurance claims and liaising with insurers, landlords, and other relevant stakeholders
- Communicating with solicitors and, where required, attending court hearings
Skills & Experience:
At Ascend, we are committed to continuous training and professional development for all our team members. The following skills and experience are required for this role:
- Previous experience in a similar role
- Strong written and verbal communication skills
- A professional approach to customer service
- Excellent attention to detail and accuracy
- Self-motivated with the ability to work independently
- Strong multitasking skills, with the ability to prioritise effectively
- A logical and methodical approach to problem solving
- Proficiency in Microsoft Excel
The Benefits
- Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
- Start your weekend early with a 4PM finish on a Friday.
- Annual attendance bonus to thank you for your commitment.
- Paid time off for medical screenings.
- Enhanced company sick pay policy with length of service.
- Reduced Christmas operating hours.
- Contributory Pension Scheme for long-term financial security.
- Recognition programmes to acknowledge employees who display our Values & Behaviours.
- Enhanced Maternity/Adoption/Paternity Pay to support your family.
Pay: Up to £27,000.00 per year
Benefits:
- Additional leave
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
