AFTERSALES ADVISOR - 12 month Maternity Cover
Location: Deeside Head Office
Hours: Mon–Fri, 9:00–5:30
About Ralawise
A leading B2B distributor of blank apparel, supplying 4,000+ styles across 120+ brands to printers, decorators and retailers across the UK & Europe.
The Role
You’ll support customers with disputes, returns and general aftercare queries, ensuring issues are resolved quickly and professionally. You’ll update systems accurately, work closely with Key Accounts, Internal Sales and external partners to ensure timely resolutions are provided
What You’ll Bring
- Strong communication skills and a calm, professional manner
- Confident with Excel, Word, Outlook and new systems
- Solution‑focused mindset with great attention to detail
- Ability to resolve escalated queries and work well under pressure
- Team‑player attitude and a drive for excellent customer service
Job Type: Full-time
Pay: From £25,465.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
Application question(s):
- Do you have any unspent criminal convictions under the Rehabilitation of Offenders Act 1974?
Experience:
- Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
