Join the UK’s Largest Kubota Dealer
Lead a great team. Drive service excellence. Build your career.
Are you an experienced Service Manager looking for your next challenge?
At Lister Wilder, we're looking for an experienced Service Manager to join our team at our Bristol branch. If you have a mechanical mindset, a good head for business, strong people management skills and a passion for delivering outstanding customer service, we'd love to hear from you.
You'll play a key role in leading our service operation, managing customer expectations, supporting and developing our team of Engineers and ensuring we deliver a professional, efficient and profitable service.
Whether your background is in construction, agricultural machinery, groundcare, commercial vehicles or a similar industry, we'd love to hear from you.
Why Join Lister Wilder?
Lead a Great Team: You'll manage, motivate and develop our team of Engineers, helping them perform at their best and creating a positive and supportive working environment.
Make a Difference: You'll have responsibility for organising and prioritising workshop activity, managing customer expectations and ensuring work progresses efficiently from the initial call through to the final invoice.
Be Commercially Focused: You'll play an important role in achieving monthly financial targets, managing the warranty account and supporting the overall performance of the Service department.
Work Across the Business: You'll work closely with our Service, Parts and Sales teams to ensure we provide a joined-up service for our customers.
Develop Your Career: We invest in our people through extensive on-the-job and formal training, with opportunities to develop your management and leadership skills as you grow in the role.
Join a Family Business That Values Its People: Established in 1947, Lister Wilder remains a proudly family-owned business with almost 200 colleagues across Agriculture, Groundcare, Construction and Arboriculture. We're the UK's largest Kubota dealership and continue to invest in our people, facilities and future.
What You'll Be Doing
- Lead, manage and develop the Service and Engineering team
- Manage customer calls, expectations and service requirements
- Organise and prioritise workshop activity to ensure work is completed efficiently
- Monitor departmental performance and ensure monthly financial targets are achieved
- Oversee the warranty account and ensure claims are managed effectively
- Work closely with Parts, Sales, Workshop and Service teams to provide a joined-up customer experience
- Support the team with problem solving and day-to-day operational challenges
- Maintain high standards of administration, communication and customer service
What We're Looking For
You'll ideally have:
- Experience in a similar Service or Workshop Management role
- A sound working knowledge of machinery or a related technical industry
- Strong people management and leadership skills
- Excellent communication and administration skills
- The ability to juggle multiple priorities and remain calm under pressure
- Good commercial awareness and attention to detail
- Confidence using IT systems and a willingness to learn new ones
- The ability to use your own initiative and make sound decisions
Experience in Groundcare, Construction, Agricultural or Commercial environments would be highly desirable.
The Package
- Competitive salary
- Company vehicle
- Financial and recognition rewards
- Generous holiday allowance
- Training and career development opportunities
- Health, wellbeing and lifestyle support
- Virtual GP services
- Charity volunteering days
- Employee wellbeing support
- Social events and team activities
About Lister Wilder: Established in 1947, Lister Wilder remains a proudly family-owned business providing an end-to-end service for machinery and equipment across Agriculture, Groundcare, Construction and Arboriculture. We're the UK's largest Kubota dealership, supported by knowledgeable Sales, Parts and Service teams.
With almost 200 colleagues and almost 80 years of experience, our success is built on expertise, teamwork and going the extra mile for our customers. Our vision is simple: to be the BEST, UNIFIED and SUCCESSFUL, with the customer at the heart of everything we do.
Lead the Service Team at Lister Wilder. If you're an experienced manager who enjoys leading people, working with customers and making things happen, we'd love to hear from you.
Apply today and become part of a team that puts its people and customers at the heart of what we do.
As members of the Armed Forces Covenant, we are proud to support and welcome applications from service leavers, ex-military personnel and forces family members.
About Your Application: Sometimes our roles can be very popular, and therefore we reserve the right to close applications earlier than the date shown. If you’re keen to join our team, we’d love to hear from you as soon as possible.
By applying for this job, we’ll need to gather information about you. If you would like to know more about how we use your information, please review the privacy policy on our website.
Note for Recruitment Agencies: Thank you for your interest in working with us however, for most of our vacancies we are able to cover our recruitment needs in-house. If you would like to submit your information, please email [email protected] and we will be in touch if assistance is required.
Job Types: Full-time, Permanent
Pay: £40,000.00-£43,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work authorisation:
- United Kingdom (required)
Work Location: In person
