Join the UK's leading Keyholding and Alarm Response team!
We're looking to appoint an experienced Duty Manager to join our Mobile Security Operations team. This is a hands-on, leadership role at the heart of our service delivery, working closely with Mobile Security Officers and Team Leaders to ensure a professional, reliable and responsive service for our clients.
This role is ideal for a confident mobile security professional who thrives in fast-paced environments and enjoys taking ownership of operational performance across shifts.
Position: Duty Manager
Location: Canning Town / Basildon
Shift pattern: 12-hour rolling rota: 4on/4off, Day shifts: 06:30-18:30, Night shifts: 18:30-06:30 (Includes weekends and bank holidays)
Salary: £16.90 per hour
What we offer:
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You will be provided with a company vehicle, Fuel Card and mobile phone to use whilst on duty.
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Company-funded SIA course and licence renewals.
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Auto-enrolment into our pension scheme, EAP for 24/7 confidential advice and a voluntary health cash scheme starting at £1 per week.
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Personalised development plans and ongoing training such as advanced riding/driving trainings and more.
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Fast paced, adrenaline fuelled and exciting role, no two days are ever the same!
Your responsibilities will include (but not limited to):
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Lead and coordinate daily and nightly operations, ensuring efficient patrol deployment and alarm response.
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Plan workloads, manage resources and supervise officers to maintain service excellence.
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Carry out performance reviews, mentor staff and support training and development.
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Oversee key processes: key management, vehicle safety checks, compliance and staff welfare.
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Attend site visits, meetings, surveys and risk assessments.
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Undertake operational duties, including inspections, access requests, lock/unlocks and alarm call-outs.
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Handle calls, update records and maintain accurate operational databases.
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Promote a positive, professional and proactive team environment.
What we're looking for:
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A proven background in mobile security operations (5 years preferred)
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A valid SIA Frontline Licence
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A full UK manual driving licence
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Strong leadership, communication and customer service skills
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Good IT skills (Microsoft Office)
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Physically fit - able to work on foot, from a vehicle or in an office.
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A professional, confident and well-presented approach
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The ability to work independently and remain proactive under pressure
Why join TKC?
At TKC, we value diversity and inclusivity. We're committed to creating a workplace where everyone feels valued and can thrive. As part of our team, you'll enjoy a supportive environment, opportunities for growth, and the chance to make a real difference.
We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
