Working hours: 37 hours per week
Contract type: 12-month fixed term
Make a real difference with technology that supports public services
Colchester City Council is looking for a Technology Support and Solutions Specialist to join our Technology Solutions team. This is a hands‑on role combining 2nd‑line technical support with the opportunity to improve systems, automate processes and help colleagues work more effectively.
You’ll work closely with teams across the organisation, turning business needs into practical technology solutions that are secure, reliable and user‑focused.
What you’ll do
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Provide 2nd‑line support for business systems, resolving incidents and service requests
- Support and advise users, helping them get the most from technology
- Gather requirements and help design technology-led process improvements
- Build and support workflows and automation to reduce manual effort
- Support system upgrades, new deployments and integrations
- Help develop reports and enable self-service access to data
- Promote best practice around data quality, security and compliance
- Create documentation and deliver user training where needed
- Work with suppliers and partners to resolve issues
- Contribute to ICT projects and research new solutions
- Provide occasional out‑of‑hours support where required
What we’re looking for
Essential
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Practical experience in an ICT or business systems support role
- Strong working knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint, Teams, PowerApps)
- Good understanding of data protection and information security
- Strong problem solving, communication and customer service skills
- Ability to analyse business requirements and identify improvement opportunities
Desirable
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Experience in local government, housing or public-sector systems
- Advanced Excel skills
- Experience with automation, workflows or reporting
- Knowledge of Microsoft 365 development or architecture
Why join us?
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Flexible and hybrid working
- Generous local government pension scheme
- Excellent annual leave, including additional days at Christmas
- Ongoing learning, development and career progression
- Supportive, collaborative team culture
For a copy of the job description, please click here.
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
