We’re looking for someone with good people skills and an enthusiasm for creating memorable visitor experiences to join our team as a Senior Visitor Experience Officer at Wimpole Estate.
You'll be working 22.5 hours per week over 3 days. The weekly pattern can be discussed at interview stage.
Interview date: 25th August 2026
This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 month.
What it's like to work here:Wimpole is a vibrant, working estate where the rhythm of the seasons shapes everyday life. Home to an impressive mansion, historic parkland, beautiful gardens and a rare breeds farm, it is one of the National Trust’s most popular places to visit. With such a diverse landscape and visitor offer, no two days at Wimpole are ever the same.
Click here for more information about this location
What you'll be doing:As part of the Visitor Experience team, you'll play a key role in creating memorable and engaging visits for everyone who comes to Wimpole Estate. You'll help bring the property to life through the delivery of seasonal programmes, events and activities, ensuring visitors connect with the stories, heritage and special qualities of the site.
Working closely with colleagues and volunteers, you'll support the development and delivery of interpretation and signage that enhances the visitor journey, helping people discover and enjoy everything the property has to offer. You'll be enthusiastic about providing a consistently high-quality visitor experience, ensuring excellent presentation standards and welcoming service across the site.
You'll contribute to the successful delivery of busy school holidays, seasonal events and year-round programming, helping to ensure operations run smoothly and visitors have an enjoyable and memorable day out. As part of a supportive and collaborative team, you'll be willing to pitch in wherever needed, demonstrating flexibility and a proactive approach.
Duty management will form an important part of the role, with occasional weekend working. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.
Who we're looking forWe’d love to hear from you if you’re:
- experienced in devising and running activities to inspire and engage people
- skilled at communicating, and building good working relationships with people in your team and beyond
- aware of ways to interpret precious collections of art and objects to a wide variety of people
- well-organised, and able to work at pace and keep to time
- confident that you can deal with all kinds of people in all kinds of situations
- flexible, yet with a focus on always giving high standards of customer service
- used to working with and supervising volunteers
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (22.5 hrs pw for 12 mo)
