Location: Liverpool Head Office
Hours: Full Time | Monday–Friday
Working Pattern: Office Based
Build your career with HESIS
HESIS is a growing specialist provider of Hard FM and Fire & Security services, supporting customers across critical and regulated environments.
As part of the wider andwis Group, we combine the feel of a close-knit operational business with the opportunities that come from being part of a growing national group.
We’re looking for an Operations Coordinator to join our Liverpool Head Office, working predominantly within our Hard FM operations.
This is a key role at the heart of service delivery. You’ll work closely with our mobile engineers, customers, subcontractors and operational teams to make sure planned and reactive works are coordinated effectively and our customers receive a responsive, reliable service.
What you’ll be doing
- Coordinating and scheduling mobile engineers across planned and reactive maintenance works
- Logging, prioritising and progressing jobs in line with contractual SLAs
- Managing engineer diaries and responding to changing operational priorities
- Monitoring jobs from initial call-out through to completion and closure
- Coordinating parts, materials and subcontractors to keep works moving
- Keeping customers and internal teams updated on job progress
- Maintaining accurate information within our CAFM and job management systems
- Supporting operational reporting, KPI performance and compliance
- Working closely with the wider team to resolve issues and deliver a great service
What we’re looking for
You’ll be organised, proactive and comfortable working in a busy operational environment where priorities can change quickly.
Ideally, you’ll bring:
- Previous experience in Hard FM, facilities management, engineering, maintenance or a service-led environment
- Experience in scheduling, coordination or operational support
- Confidence coordinating engineers or other field-based teams
- An understanding of reactive and planned maintenance
- Experience working with CAFM or job management systems
- Strong communication and customer service skills
- The ability to organise competing priorities and keep jobs moving
Experience within Hard FM would be particularly beneficial, but we’re also interested in people with strong transferable experience from engineering or technical service environments.
Why HESIS?
We want people to be able to build a career here, not simply fill a role.
You’ll join a growing business where you can develop your knowledge of Hard FM operations, work alongside experienced teams and have the opportunity to progress as the business continues to grow.
What’s on offer
- 25 days’ holiday plus bank holidays
- Additional holiday linked to length of service
- Pension and life assurance
- Employee benefits and discounts through HESISPerks
- Employee Assistance Programme and wellbeing support
- Salary sacrifice schemes
- Annual leave purchase scheme following successful probation
- Learning, development and career progression opportunities
If you enjoy keeping things organised, solving problems and being part of the team that keeps engineers and customer services moving, we’d love to hear from you.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Work Location: In person
