Key Responsibilities
Act as the primary point of contact for all spare parts enquiries.
Identify spare parts using machine parts manuals, technical documentation, and support from the UK Service Help Desk and Biesse Italy.
Process customer orders using Oracle and place orders with Biesse S.p.A. and other group subsidiaries.
Monitor supplier order confirmations and ensure they are matched and processed promptly.
Receive goods into the system accurately and within agreed timescales.
Ensure customer orders are processed, invoiced, and dispatched in a timely manner.
Manage invoice queries and resolve customer issues efficiently.
Coordinate and process returns to Biesse Italy and other suppliers where required.
Monitor the progress of all customer orders from enquiry through to delivery, providing regular updates throughout the process.
Support the escalation process for delayed or urgent spare parts deliveries.
Ensure all service requests are managed within agreed KPI targets and prioritised according to business needs.
Build and maintain effective working relationships with customers, engineers, suppliers, and internal departments to ensure successful resolution of enquiries.
Deliver a consistently high standard of customer service, ensuring all enquiries are handled professionally and efficiently.
Maintain accurate records within company systems and ensure all documentation is completed correctly.
