JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Facilities Manager
The Senior Facilities Manager (SFM) role has two primary functions:
People Management – To support the Client FM Lead managing a designated FM team to ensure that their team is sourced, trained, developed and deployed appropriately, as per the standards defined by JLL.
Facilities (property/portfolio) Management – To be directly responsible for the provision of facilities management services to occupiers across two Central London Grade A trophy assets to best practice standards defined by JLL. The Senior Facilities Manager is expected to understand the business objectives of the investment.
Team Structure:
Reporting to the General Manager & Portfolio Strategy Lead, the SFM has line management responsibilities for FMs in the region. The SFM will work closely in a number of ‘virtual teams’ within PM including; Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads and our General Manager & Portfolio Strategy Lead for the account.
What this job involves:
The Senior Facilities Manager (SFM) will be directly responsible for the provision of facilities services to occupiers across two Central London Grade A trophy assets. Working to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
What your day will look like:
People Management – Supporting the Client FM Lead to;
Ensure the smooth transition of properties into management within your team as defined by JLL Policy, Process and Procedures on the PAM Process Hub Connect site including the transition of contracts from previous owners so to align with JLL Procurement Policy or agreed Client appointed suppliers work.
Manage the TUPE of staff in or out of your team working closely with the Client FM Lead / JLLR HR.
Be responsible for FMs and other site-based JLLR employees in respect of their performance, training and development.
Identify and retain key talent by ensuring effective career development and mobility.
Performance manage, set goals and complete year end assessment to be done in collaboration and agreement with your Client FM Leads.
Assist in recruitment and employee people management issues.
Act as mentor, where required, to designated FMs (i.e. those who require coaching and day to day guidance) and be responsible for their continuing development.
Support the IFM (Investor Facilities Management) central management team in respect of major initiatives (including functional initiatives), data collection and people management.
Ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective.
Assist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
Facilities (property/portfolio) Management
Working closely and taking direction from the General Manager & Portfolio Strategy Lead, take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives.
To assist in the delivery of customer experience operational initiatives across your portfolio in close liaison with our service partners.
To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building.
Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants.
Report to Surveyors in accordance with an agreed procedure, ensuring the General Manager & Portfolio Strategy Lead is kept informed on matters relating to standards of facilities management.
To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies.
To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets.
To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas.
In conjunction with the Surveyors and General Manager & Portfolio Strategy Lead, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems.
Monitor contractor performance against agreed standards. Review service contracts as appropriate.
Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the Client FM Lead.
To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections.
To work with other aspects of JLLs ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc.
To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost effective manner.
Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements.
Assist and liaise with building surveyors/architects/consultants on major works.
With the Surveyors identify and arrange minor planned works.
To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills.
Prepare site regulations and issue permits to work for all contractor activities on site.
To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PM Process Hub site (Connect).
Establish and maintain proper site records in accordance with best practice rules.
Responsible for routine correspondence using standard documents and templates as appropriate.
Develop and maintain occupier handbooks as per defined standard for each site.
To monitor vacant/void property in conjunction with the clients’ insurance policy.
Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements.
Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters.
Ensure readiness for sale of relevant individual properties dealing with due diligence enquiries on disposal and lettings from a facilities perspective.
Required Skills & Experience
Strong organisational and management skills
5 years minimum experience in a similar role
Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints
Ability to matrix manage technical and administrative staff
Strong communication skills
IOSH & NEBOSH
This job description outlines key elements and responsibilities of the role but is not exhaustive. Duties may be subject to change based on evolving needs and circumstances.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
