Technical Sales Engineer (Additive Manufacturing)
At Graphite Additive Manufacturing, we produce high-performance 3D-printed parts for specialised vehicles. Our ambition is to build a world-class facility that mirrors the precision, innovation, and efficiency of a Formula One team factory, clean, organised, and relentlessly focused on quality.
We don’t just manufacture parts; we solve problems, build relationships, and deliver work our customers can trust.
The Role
This is a customer-facing technical sales role for someone who enjoys speaking to customers, picking up the phone, and moving opportunities forward, while also having a solid practical understanding of manufacturing, materials, and engineering drawings.
You’ll own enquiries from first contact through quotation, order handover, and delivery, making sure the customer gets the right solution and the factory gets the right information.
Key Responsibilities
Customer & Sales
- Be the first point of contact for customer enquiries by phone, email, and meetings
- Ask the right questions to capture requirements (application, function, constraints, lead time, quality expectations)
- Provide technical guidance on materials, processes, tolerances, and manufacturability
- Build confidence and trust with customers through clear, responsive communication
- Follow up quotations and convert enquiries into orders
- Identify opportunities for repeat work and long-term relationships
Quoting & Order Processing
- Prepare clear, accurate written quotations within agreed timeframes
- Record and manage activity and opportunities in the CRM (notes, next steps, quote status)
- Create and maintain job records, ensuring requirements are captured correctly and traceably
Production Handover & Delivery Coordination
- Create job packs/paperwork that clearly communicate all project details to production
- Coordinate lead times and delivery dates with the team to ensure on-time delivery
- Keep customers updated on progress and manage expectations professionally
Required Skills & Attributes
- Confident, professional telephone manner and enjoys speaking with customers
- Strong practical understanding of manufacturing methods and materials
- Able to read and interpret technical drawings (and ask smart questions when something is unclear)
- Organised, detail-focused, and able to manage multiple enquiries at once
- Strong IT skills (Microsoft Word, Excel, Outlook)
- Excellent written and verbal communication
Ideal (Nice to Have)
- Salesforce (or similar) CRM experience
- Exposure to ISO9001 and/or AS9100 environments
- Automotive / Motorsport / Marine or Aerospace background
- Additive manufacturing experience
- Ability to review and understand 3D data (e.g., STL)
- HNC/HND in Mechanical Engineering or apprenticeship / equivalent practical manufacturing experience
We are offering more than just a job
- We foster a work environment where creative thinking is encouraged and rewarded.
- We cultivate an inspiring place to work where everyone is valued.
- We provide a culture of continual development for employees through training and opportunities encouraging initiative and ownership.
Why should you apply?
- Opportunity of career progression within a company that recognises success
- 25 days holiday per year
- Boosted pension contribution
- Hours – 8.30am – 5.30pm Monday to Friday (40 hour week)
- The job is dependent on suitable references
- Salary: £35,000–£45,000 DOE + bonus (£3k–£12k)
- Job Types: Full-time, Permanent
- Start: ASAP
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- On-site parking
- Profit sharing
- Sick pay
Experience:
- Sales: 2 years (required)
- Engineering: 1 year (required)
Language:
- fluent english (preferred)
Licence/Certification:
- Full Driving Licence (required)
Work Location: In person
