Double Tree by Hilton London Greenwich is looking for an enthusiastic, talented and dedicated Food & Beverage Guest Services Agent to join our hotel. Working in our O1 Restaurant & Bar and Events operations.
This is a hands-on role, ideal for a service-driven professional who thrives in fast-paced operations, enjoys variety, and takes pride in delivering flawless guest experiences across multiple touchpoints.
This is a full time position working 40 hours per week, working any 5 out of 7 days working either morning shift (starting from 6am/7am) or late shift (start from 2pm-4pm till 12:30am/1:30am).
Why join Double Tree by Hilton London Greenwich?
- Worldwide Discounted Accommodation - Go Hilton Team Member travel program is a leisure travel discount program for eligible Hilton Team Members from £30 per night and their authorised family and friends. Plus, a 50% discount at participating hotel restaurants when staying with Go Hilton rates.
- 28 days holidays including bank holidays and can increase dependent of years of service.
- Access to Simply Health for subsidised medical appointments and treatments
- Complimentary meals on duty, uniforms provided with free dry cleaning
Why join the Hilton family as a Food & Beverage Guest Services Agent?
As Food & Beverage GSA at DoubleTree by Hilton London Greenwich, your role is pivotal in delivering high-quality food and beverage services to all customers, ensuring an exceptional experience for both guests and team members.
Your main tasks and responsibilities include:
- Deliver exceptional service across all areas, ensuring a seamless guest experience.
- Serve food and beverages efficiently, maintaining quality standards.
- Anticipate guest needs, respond promptly, and build positive rapport.
- Maintain a professional, welcoming attitude at all times.
- Communicate guest feedback to management for continuous improvement.
- Ensure guest privacy, safety, and security.
Apply for This Role:
We are looking to fill this position as soon as possible and aim to respond to all applications within two weeks. If your application is successful, we will invite you for an interview. If you do not hear from us within this time, unfortunately, your application has not been successful on this occasion.
In line with the Immigration, Asylum and Nationality Act 2006, all applicants must have the legal right to live and work in the United Kingdom. You will be asked to provide appropriate documentation to confirm this at the interview stage.
Job Types: Full-time, Permanent
Pay: £27,229.90 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Work Location: In person
