Account Manager (2 Positions Available)
Salary: £28,000–£35,000 per year + commission (depending on experience)
Location: Office-based | Monday–Friday, 9:00am–5:30pm
Join Our Team
We're recruiting for two Account Manager positions within our businesses:
- Account Manager – Bishops Printers – supporting clients with print, mailing and fulfilment solutions.
- Account Manager – The Graphic Design House – supporting clients with branding, creative design, marketing and digital services.
Both roles are focused on managing and developing an existing portfolio of B2B clients, delivering exceptional customer service and identifying opportunities to grow accounts.
Whether you're an experienced Account Manager or have strong transferable skills from customer service, sales support, administration or another client-facing role, we'd love to hear from you. We provide structured training and ongoing support for the right person, along with genuine opportunities to build a long-term career.
If your salary expectations fall outside our advertised range but you believe you're the right fit, we still encourage you to apply. Salary is based on transferable skills, relevant experience, tenure and interview performance.
The Role
As an Account Manager, you'll be responsible for building strong client relationships and ensuring every customer receives an outstanding experience. Acting as the main point of contact for your portfolio, you'll identify opportunities to grow accounts while working closely with internal teams to ensure projects are delivered on time and to the highest standard.
Your responsibilities will include:
- Managing and developing an existing portfolio of B2B customer accounts.
- Building and maintaining strong, long-term client relationships.
- Acting as the main point of contact for your customers via telephone, email, video calls and, where appropriate, face-to-face meetings.
- Identifying opportunities to upsell and cross-sell products and services to maximise account growth.
- Following up quotations, estimates and proposals to convert opportunities into sales orders.
- Onboarding new clients where required and developing those relationships into long-term accounts.
- Booking customer projects accurately onto the company MIS system.
- Liaising with internal departments to ensure projects are delivered accurately and within agreed timescales.
- Providing clients with regular project updates and managing expectations throughout the customer journey.
- Delivering outstanding customer service while achieving agreed KPIs and sales targets.
- Becoming knowledgeable about the products and services offered within your business and confidently promoting them to customers.
What We're Looking For
We're looking for someone who is organised, commercially minded and genuinely enjoys building relationships with customers.
You'll ideally have:
- Previous experience in Account Management or a similar customer-facing role. However, candidates with strong transferable skills in customer service, sales support or administration are encouraged to apply.
- Excellent written and verbal communication skills.
- Strong organisational skills with exceptional attention to detail.
- Confidence communicating with customers by phone, email and video.
- A proactive approach with the ability to build trust and develop long-term client relationships.
- A positive attitude, willingness to learn and strong team ethic.
- The ability to work independently while collaborating effectively with colleagues.
- Experience working towards sales targets and KPIs is desirable but not essential.
What We Offer
- Competitive salary from £28,000 depending on experience.
- Uncapped commission with realistic earning potential.
- Structured onboarding, training and ongoing development.
- Clear career progression opportunities.
- Monday to Friday working hours (9:00am–5:30pm) – no evenings or weekends.
- Holiday entitlement starts at 20 days increasing yearly, up to 26 days plus bank holidays.
- Company pension.
- Cycle to Work scheme.
- Free on-site parking.
- Casual dress.
- Complimentary tea, coffee and snacks.
- Monthly breakfasts, team lunches and regular company events.
- A friendly, supportive working environment where your contribution is recognised.
Which Role Is Right for You?
When applying, please indicate which opportunity you're interested in:
Account Manager – Bishops Printers
Work with a diverse portfolio of clients, helping businesses deliver high-quality print, direct mail and fulfilment solutions.
Account Manager – The Graphic Design House
Partner with clients to deliver creative branding, design, marketing and digital solutions that help their businesses grow.
Whichever role you choose, you'll be joining a supportive, ambitious team where relationship building, customer service and commercial success go hand in hand.
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
