Job reference number 339466
Administrator (12 months FTC) - Midlands Super Hub
Salary starting at £27,945, potential bonus and 25 days annual leave and pension
Full time
12 months Fixed Term
Midlands Super Hub, Dirft Drive, Crick, NN6 7GZ
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Looking for a role at the heart of a busy operational environment? Want to develop skills that keep one of the UK’s largest logistics networks running smoothly? This is your chance! Join our Admin & Operational Support and play a key role in supporting the day‑to‑day running of our mail operation.
If you’re organised, people‑focused, keen to learn, and thrive in a fast‑paced environment where no two days are the same, this apprenticeship offers a unique opportunity to build skills that will support a long‑term career in operations.
What You’ll Be Doing
As an Admin & Operational Support, you’ll work at the centre of our operation, providing the essential coordination, communication, and administrative support that keeps the site running efficiently.
SHIFT PATTERN, 38 hours Monday to Friday 08:00 17:00
You will learn how to:
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Provide high‑quality administrative support to operational teams.
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Manage reports, logs, records, and documentation accurately and in a timely manner.
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Use key systems to input data, track progress, and support decision‑making.
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Communicate effectively with a range of stakeholders including Operations, Transport, Engineering.
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Support staff planning, shift coordination, absence tracking, and general workforce administration along with developing Quality tracking.
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Assist with operational queries, problem solving, and customer‑focused service.
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Contribute to smooth daily operations through effective organisation and prioritisation.
What You Will Gain
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Real‑world experience working in a fast‑paced logistics operation.
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Strong administrative, organisational, and planning skills.
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Confidence using key business software, including Excel and operational systems.
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Experience collaborating with multiple teams across the business.
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Development of communication and people‑support skills.
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A solid foundation for a career in operations, planning, administration, or team leadership.
Are You the Ideal Candidate?
We’re looking for someone who:
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Has a strong interest in administration, organisation, or operational support.
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Enjoys solving problems and improving processes.
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Is confident using computers and keen to learn new systems.
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Can stay calm and focused in a busy environment.
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Communicates clearly and enjoys working with others.
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Is reliable, proactive, and eager to develop new skills.
Job Description
What we will want you to do:
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Good communication and interpersonal skills with and strong resilience to get the job done
- High degree of numeracy and literacy as clear communication within the role is vital
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Ability to work under pressure as part of a small team while ensuring stakeholders are kept informed. Computer literacy essential with knowledge of MS Office desirable
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Ability to maintain confidentiality due to the nature of the information held
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Flexible and willing to learn other aspects of the teams responsibilities
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Ability to demonstrate ownership within the role
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Administrative skills. Experience of working in a resources office or similar desirable
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Good attendance and conduct records
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Clear onboarding plan provided to ensure success within the role
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 12th August. Please note, this advert may close early if the appropriate number of applications has been reached.
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