Job Summary
We are seeking a friendly and organised Spa Receptionist to join our team. The successful candidate will be the first point of contact for clients, responsible for delivering exceptional customer service and ensuring smooth day-to-day operations. This role offers an excellent opportunity to work in a tranquil environment where communication skills and organisational abilities are highly valued. This position is fantastic for individuals eager to contribute to a relaxing spa experience.
Responsibilities
- Greet clients warmly upon arrival and manage appointment bookings efficiently using our scheduling system
- Answer phone calls with professional phone etiquette, providing information about treatments and services
- Upsell additional treatments or products to maximise client satisfaction and revenue opportunities
- Maintain a clean, organised reception and spa area
- Process payments accurately using the point-of-sale system, including basic maths calculations
- Manage client records with confidentiality and ensure data is up-to-date
- Coordinate with therapists and staff to ensure appointments run smoothly and on time
- Assist with merchandising of spa products, ensuring displays are attractive and stock levels are maintained
- Handle client enquiries both in person and via telephone or email, demonstrating excellent communication skills
- Support organisational tasks such as scheduling, stock management, and maintaining cleanliness standards
Experience
- Previous experience in a customer service or reception role within a spa, wellness centre, or similar environment is advantageous
- Strong communication skills with the ability to engage clients professionally and courteously
- Organised with excellent time management skills to handle multiple tasks efficiently
- Basic maths skills for processing transactions accurately
- Knowledge of merchandising principles and upselling techniques is beneficial but not essential
- Familiarity with spa treatments or wellness services is a plus but training will be provided for specific procedures
Pay: £7.75-£12.25 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
