Rocliff Ltd. is a fast-growing, successful independent family-run industrial laundry based at Battlefield Enterprise Park in Shrewsbury. We pride ourselves on being a warm, welcoming company with a strong commitment to supporting our employees’ development and long-term growth.
Rocliff primarily provides rental, laundering and repair services for workwear. In addition, we offer a range of complementary services including dust mats, washroom services, towelling and fully managed locker systems.
Due to continued expansion, we are seeking an Accounts Manager to oversee a designated catchment area, managing and retaining a portfolio of approximately 120–200 customers.
This is a varied and dynamic role where no two days are the same. Your time will be split between visiting customers on the road and undertaking office-based administrative work. Following customer visits, you will be responsible for compiling relevant documentation and processing orders to ensure accurate and efficient service delivery. As such, the successful candidate must be well organised, self-motivated and possess a strong attention to detail.
This is a trust-based position in which you will manage your own diary and schedule. We are therefore looking for someone who is comfortable working independently and confident operating with a high degree of autonomy.
Responsibilities:
- Measurement and Workwear Surgeries: Conducting measurements for new wearers and organizing workwear surgeries for designated customers each week.
- Customer Meetings: Holding monthly face-to-face review meetings with customers within the designated area.
- Installation: Measuring and Installing new workwear for assigned accounts and assisting the service team with installations when needed.
- Flexible Working Hours: Being available for occasional early morning or late-night measures, although these instances are infrequent.
- Customer Relationship Management: Strengthening relationships with customers through effective communication and service delivery.
- Internal Liaison: Collaborating with the internal customer services team to address customer needs and concerns.
- Upselling: Promoting and selling the latest garment technology to customers to enhance their workwear experience.
- On-Site Locker Checks: Conducting checks on locker systems at customer sites to ensure functionality and organization.
- Query Handling: Handling and resolving customer queries in a timely and professional manner.
- Contract Renewals: Negotiating the renewal of contracts with existing customers to ensure continued business.
Unique Aspects:
- Focus on Existing Customers: Unlike traditional Account Manager roles, this position does not involve acquiring new business. Instead, the focus is on nurturing and servicing existing customers throughout their contract period.
- Service Excellence: Our company takes pride in our industry-leading service and would like to emphasize our high level of customer retention, due to a commitment to excellence in customer satisfaction.
The Benefits:
· A competitive salary
· Career progression
· A bonus and commission scheme
· Company shared use vehicles. - Dedicated company vehicles are currently being reviewed.
We would love to hear from you if you believe you are perfectly suited to such a role. The industry is relatively niche, so experience within the Workwear sector (while advantageous) is not essential. A customer service background is preferred, however we are primarily looking for the right personality who will fit in well within the existing team and who customers will quickly warm to!
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Free parking
- On-site parking
Application question(s):
- Are you able to work occasional evening and early mornings if/when required? (Notice will always be provided)
Experience:
- Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
