Citizens Advice West Suffolk is an independent local charity providing free, confidential, impartial and independent advice. We value diversity, champion equality and challenge discrimination.
Help people understand their finances, explore their options and find sustainable solutions to debt. Based mainly in our Bury St Edmunds office, you will provide practical, confidential and non-judgemental support as part of a friendly, mission-driven team. Applications are welcomed from experienced Money Advisers and those new to debt advice; full training is provided.
Key details
· Hours: 37 per week
· Salary: £26,415–£29,795 per annum, depending on experience
· Contract: Permanent, with a six-month probation period
· Location: Bury St Edmunds, with occasional work from other offices or community locations
· Benefits: 5.6 weeks’ annual leave pro rata including bank holidays, eligible NEST pension, and sick pay after probation
What you’ll do
· Assess clients’ debts, income, expenditure and support needs.
· Advise on budgeting, income maximisation, debt options and their implications.
· Provide casework, negotiate with third parties and respond to urgent situations.
· Refer clients to specialist services where appropriate and maintain accurate records.
· Complete required accreditation and ongoing professional training.
What you’ll bring
· Clear written and verbal communication, good numeracy and confident IT skills.
· The ability to prioritise, meet deadlines and work independently and collaboratively.
· A sensitive, inclusive and non-judgemental approach, with strong confidentiality and professional boundaries.
· Commitment to training and to the aims and principles of Citizens Advice.
Knowledge of debt advice is desirable but not essential. A DBS check is required; a criminal record does not automatically prevent employment. We welcome applicants from all backgrounds, including people with lived experience.
How to apply
· Closing date: 9am, Wednesday 9 September 2026
· Interviews: Thursday 24 September 2026
· Start: As soon as possible
Download the application form from https://suffolkwestcab.org.uk or request one from [email protected]. Submit the completed form by email; CVs cannot be accepted. For further information, contact Annemarie Vis at the same email address.
Pay: £26,415.00-£29,795.00 per year
Benefits:
Work Location: In person
