Job Title
Healthcare Assistant (HCA)
Reports To
Practice Manager
Location
Private GP Clinic in the heart of Wimbledon Village
Job Summary
We are seeking a compassionate, professional and experienced Healthcare Assistant (HCA) to join our friendly private GP clinic. The successful candidate will support our GPs and clinical team in delivering high-quality patient care within a modern, patient-centred environment.
This role requires an individual who is confident working independently, has excellent phlebotomy skills (adults and children), and enjoys working as part of a small team. The role is varied, combining direct clinical care, administrative support, stock management, infection control, and occasional reception cover.
Main Duties and ResponsibilitiesClinical Duties
- Perform venepuncture (phlebotomy) on adults, children and young people safely and competently.
- Undertake routine clinical observations including:
- Blood pressure
- Pulse
- Temperature
- Respiratory rate
- Oxygen saturation
- Height and weight
- BMI calculations
- Carry out urine dipstick testing and prepare specimens for laboratory collection.
- Assist with wound care and simple dressings under GP direction.
- Remove sutures and clips where appropriately trained.
- Perform ear irrigation/microsuction support if trained.
- Support GPs during minor procedures and treatments.
- Act as a chaperone during examinations and intimate procedures
- Provide health promotion advice where appropriate.
- Maintain accurate clinical records within the electronic patient record system.
Infection Prevention & Clinical Governance
- Clean and prepare clinical rooms before and after consultations.
- Ensure consulting rooms remain fully stocked and ready for use.
- Follow infection prevention and control procedures.
- Undertake daily, weekly and monthly equipment checks.
- Ensure clinical equipment is maintained and calibrated.
- Dispose of clinical waste safely.
- Participate in clinical audits and quality improvement projects.
- Report incidents, accidents and near misses in accordance with clinic policies.
Stock Management
- Monitor stock levels across clinical areas.
- Complete routine stock takes.
- Order clinical supplies and consumables.
- Rotate stock ensuring expiry dates are monitored.
- Liaise with suppliers regarding deliveries and shortages.
Administrative Duties
- Maintain accurate patient documentation.
- Scan and file documents where required.
- Assist with administrative tasks supporting the clinical team.
Reception Support (Occasional)
- Welcome patients professionally.
- Answer telephone enquiries.
- Book and amend appointments.
- Process patient registrations.
- Take payments where applicable.
- Respond to general patient enquiries.
- Support reception during staff absence or busy periods.
General Responsibilities
- Maintain patient confidentiality at all times.
- Work in accordance with CQC standards and clinic policies.
- Participate in mandatory training.
- Attend team meetings.
- Support colleagues across the practice.
- Maintain professional registration where applicable.
- Undertake any other duties appropriate to the role.
Person SpecificationEssential
- Previous experience working as a Healthcare Assistant within General Practice, Primary Care, Private Healthcare or Outpatient Services.
- Competent in adult and paediatric phlebotomy.
- Experience undertaking routine clinical observations.
- Experience supporting minor procedures.
- Confident acting as a clinical chaperone.
- Excellent communication and interpersonal skills.
- High level of professionalism and patient care.
- Good IT skills and experience using electronic patient record systems.
- Ability to prioritise workload and work independently.
- Strong organisational skills.
- Flexible and reliable.
- Understanding of infection prevention and control.
- Knowledge of safeguarding procedures.
- Right to work in the UK.
Desirable
- Care Certificate.
- NVQ Level 3 in Health & Social Care (or equivalent).
- Experience within private healthcare.
- Suture removal competency.
- Ear irrigation or microsuction training.
- Experience with stock management and ordering.
- Experience undertaking clinical audits.
- Basic Life Support certification.
- Experience supporting CQC compliance.
Personal Qualities
- Friendly and approachable.
- Compassionate and patient-focused.
- Professional appearance and manner.
- Team player with a positive attitude.
- Flexible and adaptable.
- Committed to delivering outstanding patient care.
Pay: £30,000.00-£32,000.00 per year
Benefits:
Application question(s):
- Previous experience working as a Healthcare Assistant within General Practice, Primary Care, Private Healthcare or Outpatient Service
Experience:
- Phlebotomy: 1 year (required)
- supporting minor procedures: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
