Job Role: Service Engineer – Process Cooling/Industrial Refrigeration
Reports to: Regional Service Manager
Location: Southeast
Established in 2001, Aqua design, supply and install innovative temperature control solutions, across the UK. Our Sales, Hire and Service teams support customers from every industry sector, whether they are looking to purchase, hire or maintain equipment. Products include process chillers, adiabatic, dry air & free coolers, cooling towers, temperature control units, boilers, air conditioning units and portable heaters. As a business, we have a strong focus on energy efficiency and the ability to design completely bespoke solutions. Aqua are proud recipients of a Queen’s Award for Enterprise: Innovation.
We are passionate about our employees and their development The Company has a clearly defined growth plan over the coming years which will offer employees training and development opportunities. Due to our continued growth, we are seeking a highly motivated person to join our team at Aqua.
Role Overview:
We are seeking a dedicated and skilled engineer to join our network of field-based technicians, working closely with the Regional Service Manager and supported by our head office service team. The successful candidate will be responsible for maintaining and servicing our client's equipment, ensuring top-tier customer service at all times.
Our Service business provides full aftersales support, including preventive maintenance, spare parts and emergency breakdown. We have a nationwide network of Engineers, offering 24/7 assistance.
Key Responsibilities:
- Regular liaison with the Service Department to obtain daily diary and job details.
- Carry out routine preventative maintenance visits to client sites.
- Respond to client breakdowns and repairs in a timely and efficient manner.
- Installation and commissioning of new equipment.
- Complete all relevant documentation in accordance with company standards.
Candidate Requirements:
The ideal candidate will be able to demonstrate the following:
- A proactive, "can-do" attitude with a commitment to delivering first-class customer service.
- Experience working with process and water-cooling systems.
- F-Gas certification (2079 or equivalent).
- Ideally hold an NVQ Level 2 in Refrigeration and Air Conditioning.
- Possess a valid driving license.
- Ability to work independently and travel to customer sites when required.
Employment Type and Benefits:
- Full-time (40 hours per week)
- Paid ‘door to door’
- Permanent contract
- 8-hour workday (Overtime paid )
- Double time on Sundays
- On call rota, on average 1 in every 6 weeks
- Competitive salary
- 25 days of annual holiday leave
- Private medical insurance coverage
- 8% company pension contribution
- Bike-to-work salary sacrifice scheme
- Gym membership contribution
- Employee referral bonus
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Referral programme
- Sick pay
Work Location: On the road
