Job Summary:
We are seeking a dynamic Assistant Manager to join our team at our room only hotel in South Shields. The role will be a live-in position offering free accommodation at the hotel. The ideal candidate will assist the hotel manager in overseeing the daily operations of the Hotel & Cafe with proven experience in Housekeeping and Cafe Operations,ensuring exceptional guest experiences and efficient management of resources with having strong background and experience in hospitality industry.
Responsibilities:
- Comfortable in rolling up the sleeves and provide exceptional service in all aspects of hotel and cafe i.e Housekeeping and Front of House
- Assisting Hotel Manager in day to day operations of Hotel and Cafe and keeping seamless communication with the Head Office
- Be available as the first point of contact and responder to any customer issues at nights
- Managing all the booking platforms efficiently and having strong grip on hotel and cafe related IT platforms and OTAs
- Act as second in line to staff across various departments of hotel and cafe, ensuring high standards of service delivery and taking the lead on finding improvement areas
- Assist the manager in managing human resources functions such as recruitment, training, and performance evaluations
- Act as a strong team player ready to fill in the boots in absence of any other team member
- Coordinate with different departments to ensure smooth functioning of all hotel and cafe services
- Handle guest concerns and provide resolutions promptly to maintain guest satisfaction
- Monitor hotel facilities to ensure they meet health and safety regulations
Requirements:
- Proven experience in Housekeeping and Cafe Waiter/Waitress roles within the hospitality industry
- Strong understanding of hotel operations, guest services, and hospitality industry standards
Join our team as an Assistant Manager and be part of a vibrant hospitality environment where your skills in leadership and hotel management will flourish.
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- South Shields NE33 2JL: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you willing to relocate and live on site 24/7 for this role?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
