Contact Centre Agent / Customer Service Advisor - Nantgarw
The rewards
- £12.71 per hour
- Overtime opportunities available
- Hybrid working after full competency (3 days office, 2 days home)
- Role likely to last until 31/12/26 with possible extension
Hours
- 37.5 hours per week, Monday to Friday
- 9am–5:15pm (45-minute lunch); some flexibility with start/finish times
- Temporary contract, immediate start
The role of Contact Centre Agent / Customer Service Advisor:
- Dealing with a wide range of customer queries via telephone and email
- Providing first-class customer service and handling queries politely and efficiently
The ideal Contact Centre Agent / Customer Service Advisor:
- Previous customer service experience
- Comfortable speaking to customers at all levels
- Previous call centre experience highly desirable
- Full training provided
A credit check and DBS check will be required as part of the onboarding process.
Full competency is normally attained after 3–6 months, after which hybrid working becomes available.
