Join Nova Stars Group
If you're looking for an opportunity to influence quality, improve services, support leaders, and genuinely change lives, keep reading.
At Nova Stars Group, we're building something different.
We're an ambitious and rapidly growing healthcare holding company that owns specialist care providers supporting young people and adults with Learning Disabilities, Autism, and mental health conditions.
Our vision is simple:
To unlock opportunities, maximise independence, and improve the lives of the people we support.
Everything we do is centred around quality. Not because the Care Quality Commission (CQC) expects it—but because the people we support deserve it.
We're looking for an exceptional Quality Assurance Administrator to join our growing Quality and Governance Team. This is a fantastic opportunity for someone who thrives on organisation, attention to detail, and continuous improvement, and who wants to play a key role in maintaining outstanding standards across our services.
About Nova Stars Group
Nova Stars Group is the parent company for a growing portfolio of specialist care providers delivering:
- Adult Residential Homes
- Supported Living Services
- Transitional Residential Homes for young people aged 17–25
- Specialist Learning Disability, Autism, and Mental Health Services
Our transitional services support young people aged 17 to 25 with learning disabilities, autism, and mental health needs, helping them build confidence, develop life skills, and transition towards greater independence in safe, nurturing, and aspirational environments.
As our Group continues to expand, we're investing in leadership, technology, governance, and innovation to become one of the UK's leading specialist care providers.
About the Role
Quality sits at the heart of everything we do, and this role is fundamental to ensuring we continue to deliver safe, effective, caring, responsive, and well-led services.
As the Quality Assurance Administrator, you'll work closely with the Quality Team, Registered Managers, and Operational Leaders to maintain compliance, monitor quality standards, coordinate audits, and ensure our governance systems remain robust.
You'll help ensure our services continue to meet and exceed the standards set by the Care Quality Commission (CQC) while supporting a culture of continuous improvement across the organisation.
Key Responsibilities
- Support the organisation in maintaining compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations and the CQC Fundamental Standards.
- Coordinate and maintain quality assurance documentation, policies, procedures, and governance records.
- Assist with internal quality audits, service reviews, and compliance monitoring.
- Support preparation for CQC inspections by ensuring evidence and documentation are accurate, organised, and readily available.
- Monitor action plans arising from audits, incidents, complaints, safeguarding concerns, and inspections.
- Review care documentation to ensure it is accurate, person-centred, and compliant.
- Produce quality assurance reports, dashboards, and compliance data for senior leaders.
- Monitor mandatory training, staff compliance, and governance trackers.
- Support document control and policy review processes across the Group.
- Work collaboratively with Registered Managers and operational teams to identify opportunities for continuous improvement.
- Promote a positive culture of quality, learning, accountability, and excellence throughout the organisation.
About You
We're looking for someone who is highly organised, proactive, and passionate about delivering quality within health and social care.
You'll ideally have:
- Previous experience in a Quality Assurance, Governance, Compliance, or Administrative role within health or social care.
- A good understanding of CQC regulations, Fundamental Standards, and quality assurance processes.
- Excellent organisational skills and exceptional attention to detail.
- Strong written communication skills with the ability to produce professional reports and documentation.
- Excellent IT skills, including Microsoft Word, Excel, and Outlook.
- The ability to manage multiple priorities while maintaining accuracy.
- A positive, collaborative approach and a desire to continuously improve services.
Desirable Experience
- Experience working within a CQC-regulated organisation.
- Experience supporting services for people with Learning Disabilities, Autism, and Mental Health needs.
- Experience using Nourish Care electronic care planning and management software.
- Knowledge of governance, audit programmes, and continuous quality improvement.
- Experience supporting CQC inspections or quality assurance frameworks.
What We Offer
- Competitive salary.
- Career development and progression opportunities within a growing healthcare group.
- Ongoing learning and professional development.
- A supportive, values-driven working environment.
- The opportunity to contribute to improving the lives of young people and adults across our services.
- Company pension.
- Employee wellbeing initiatives.
- Annual leave plus additional company benefits.
Why Join Nova Stars Group?
At Nova Stars Group, quality isn't just a department—it's the foundation of everything we do.
This role offers the opportunity to work alongside experienced operational leaders, influence service quality across multiple services, and help ensure the people we support receive the outstanding care they deserve.
If you're passionate about governance, continuous improvement, and making a meaningful difference, we'd love to hear from you.
Safeguarding
Nova Stars Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All appointments are subject to an Enhanced DBS check, satisfactory references, and all required pre-employment checks.
We are proud to be an equal opportunities employer and celebrate diversity across our workforce.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
