This is an exciting opportunity to join our talented, passionate, and dynamic team, accelerate your career and have a positive impact on an already successful and highly profitable business.
If you are conscientious, curious, and hands-on with an investigative mind, good attention to detail and a passion for customer service, this could be the opportunity you’ve been looking for.
The successful candidate will receive full training in our software and processes to ensure they have all the tools to give and maintain the best customer service in our industry.
Key Tasks:
- Provide ongoing client product support through telephone, email, and remote support software.
- Train clients in the usage of our services.
- Prioritise tasks continuously throughout the working day.
- Monitoring services, in real-time.
- Improve system knowledge and professional development through self-directed learning and training participation.
- Engaging in shift working patterns as required.
Required Skills and Qualifications:
- Excellent problem-solving skills; independent thinking and a sharp eye for detail.
- Conscientious approach to work and team.
- Good time-management and prioritisation skills.
- Previous customer service experience.
- Ability to multi-task and remain agile in a fast-paced, dynamic environment.
- Clear written and verbal communication skills (Ability to express confidently and succinctly using a good level of English grammar).
- Strong computer literacy skills (including use of Microsoft Office package).
- Work well under pressure and in a team environment.
About Us
Easy Live Auction specialises in online bidding, auction-management, and white label websites. Our customers are auction houses and bidders, from locations across the globe.
We take pride in our reputation, growth, and position as a leader within our industry, achieved in the last 10 years through our easy-to-use systems, high-quality service, and investment in our infrastructure, team and facilities.
Benefits:
- Casual dress.
- Employee discounts scheme.
- Online GP and wellbeing services.
- Town centre office next to train station.
- Games room and staff tournaments.
- Free snacks and drinks.
- Progression opportunities.
- Staff events.
Shift patterns:
- Monday to Friday between 8:30am – 7pm on a rota basis.
- Weekend availability, roughly 1 Saturday or Sunday in 3.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Ability to commute/relocate:
- Eastbourne BN21 3UN: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 2 years (required)
Work Location: In person
