Reporting to: Operations Manager
Payrate: £14.42
Shift Pattern: Mon - Sat, 06:00 - 14:00, 40 hours per week.
Equipment Provided: Company Phone and Laptop, Company Car
Temporary may become permanent.
About NIC
NIC is an equal opportunities employer and rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion or sexual orientation.
NIC Services Group is one of the largest family owned cleaning and facilities management companies in the UK. Having won many awards over the last 60 years NIC pride ourselves in been a great company to work for and delivering service excellence to all our clients.
Benefits
- Job security with the opportunity to progress within the Company
- Full training
- Free On-site parking
- Paid every 4th Friday.
- Paid Holidays 28 days pro rota
- Pension Scheme
- Company Recognition Awards.
Job Purpose
Working on behalf of NIC to manage the service delivery team to provide an efficient and effective cleaning service, within allocated site budgets.
Take responsibility for the site standards and deliver customer specification in line with delivery schedule developing and maintaining a strong team and customer relationship.
To take a customer first approach in all aspects of the role.
Core Responsibility
Reporting directly to the Operations Director with core responsibility to ensure the delivery of a high level of service as agreed and outlined in the contract agreement between NIC and the Client. The Support Manager must be aware of the contractual specification on the account and communicated this clearly to their team ensuring that the client’s expectations are always delivered. You will be proactive, meet deadlines, liaise with people at all levels, work accurately and respect confidentiality of the organisation and the clients.
Main Duties
To effectively manage the day-to-day operations in the client Account, ensuring all stores are fully staffed every day (7 days a week), and the cleaning operations is completed daily in all stores.
· Overall responsibility to ensure that wage spend budgets and deadlines are consistently achieved
· Ensure monthly audits are conducted on every site, by prior booking with store managers, and the minimum target score as dictated in the contract is consistently met (85%)
· Clear communication on standards and KPI’s to your team
· Regular site visits with clients/sites operatives to check on service performance, support staff needs, and client liaison
· Clear reporting on outcomes and agreed actions of meetings, this should also be communicated to relevant personnel within NIC and the client
· Adhere to costing / booking & sign off processes for all non-contractual work
· Overall responsibility to ensure both Budget and Payroll information is supplied to Head Office as required, and that Ezitracker is used properly and effectively by all staff to manage hours for payment and tracking.
· Recruitment/Selection and Development of own team of site operatives
· Conduct and record disciplinary actions
Experience/Skills: that can be demonstrated through work history
· Delivery of a responsive and pro-active service in a food retail cleaning environment, with work pride and accountability as key attributes
· Excellent organisational and effective leadership skills
· Excellent interpersonal and communication skills with people of all levels
· Flexibility, willingness to manage change within a diverse working environment
· Ability to work under own initiative and demonstrate effective problem solving
Qualifications
- Proven management and leadership skills
- Strong supervisory experience in a team-oriented environment
- Ability to motivate and develop staff to achieve performance goals
- Excellent communication and interpersonal skills
- Strategic thinking and problem-solving capabilities
- Experience in implementing operational improvements and best practices
Pay: £14.42 per hour
Licence/Certification:
- Driving Licence (preferred)
Work Location: On the road
