We are seeking applicants for an administrative role in our fast-paced Client Services team, based in Leicester. The successful candidate will have a desire to grow professionally, demonstrate a key eye for detail and have the ability to multi-task, whilst working with internal departments, to provide a seamless positive client experience.
Company Overview:
With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make
enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the
finest craftspeople in Britain. Soane combines responsibly sourced, high quality materials and superb workmanship to ensure our designs endure for generations.
Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York. For more information, please visit www.soane.com or join our social media platforms Pinterest and
Instagram.
Purpose of the Position:
To provide full administrative support to the Client Services team and Client Development team. This is an entry level position within the Client Services team, with the opportunity to progress your career with gained experience within the workplace.
The focus of your role is to process proforma invoices in a timely manner, and to manage the whole process from
order through to delivery whilst providing exceptional customer service. Using your Trusted Advisor skills will ensure the execution of a seamless client experience whilst maintaining client relationships.
Working in a fast-paced environment, accuracy and the ability to multi-task will be key. You will have a strong
attention to detail and excellent communication skills both written and verbally.
Duties and Responsibilities:
- Raising proforma invoices and reserves accurately and in a timely manner
- Manage client orders, working with your Associates, communicate any updates using your Trusted Advisor
skills
- Responding to customer enquiries over the phone and via email including sample requests, pricing and stock,
simple aftercares
- Assist with any other duties as required
Qualifications for the Position:
- Office based administrative experience
- Competent using Microsoft packages
- Excellent written and verbal communication skills
- Highly organised and detail-orientated
- Can demonstrate the ability to multi-task
- ZenDesk and relevant industry experience advantageous
Working hours: Monday to Thursday 8:30 AM to 5 PM, Friday 9:30 AM to 5 PM
