Job Description
Role: The role will be providing administrative duties to TensCare Ltd. Concentrating on the order processing of the daily orders through E-Commerce platforms as well as providing customer service to all enquiries pre-sale and post-sale.
Key Responsibilities:
The position requires someone who can work within a team or independently in a fast pace moving office Monday to Friday (hours 8.00am to 4.30pm). Responsible for the administration duties in relation to Sales Order Processing and Customer Service at TensCare Ltd.
You will be responsible for:
· Telephone Calls
· Customer service emails
· Amazon UK Vendor order processing
· Amazon Seller Order Upload
· Ebay, Amazon Seller, Tenscare Sales Order confirm and accept
· Fruugo order Confirm & Customer Service
· Lazada order processing
- Amazon Seller USA customer service
· OnBuy order processing and customer service
· Oversee the automatic Pick & Pack
· VAT Refunds
· Add tracking to Ecom platforms
· Amazon Reviews
· Service calls
o Follow up queue
o Further information required queue
o To be Closed queue
Who we are:
TensCare is an employee owned business where every member of the team has a say in how the company is run. We are Europe’s largest distributor of TENS machines with over 27 years of experience. We provide drug-free pain relief for the long-term treatment of chronic pain conditions and the relief of the acute pain of childbirth. Our electrotherapy devices provide muscle rehabilitation for post injury or trauma. A major area and one of increasing expertise for TensCare is in the supply of Pelvic Floor Exercisers for the improvement of continence management and relief from bladder weakness as well as erectile dysfunction.
What is in it for you?
· 31 days holiday inclusive of Bank Holidays plus a day off on your birthday
· 3 Days work from office, 2 days work from home (laptop provided by company)
· Casual dress
· Company events
· Company pension
· On-site parking
· Private medical insurance
· Critical Illness Insurance
· Profit sharing
· Sick pay
· Performance related uncapped commission, paid monthly
Further information:
The TensCare offices are located in Epsom between Epsom train station and Ewell West station and there is an onsite parking.
Pay: £26,500.00-£27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Private medical insurance
Work Location: Hybrid remote in Epsom KT19 9BE
