Job Title:
Front of House / Receptionist
Department
Property
Location:
Stirling Business Centre, Wellgreen, Stirling, FK8 2DZ
(plus cover at other sites)
Position Type:
Part Time, Permanent
12 Hours Per Week
Mon, Wed & Fri – 1.00pm- 5.00pm
Reports to:
Front of House Co-ordinator
Salary
£8292.80
Job Description
Job Summary
Directly reporting to the Front of House Co-ordinator and as an integral member of STEP, you will need to work well within a small team and be able to motivate yourself to exceed your and our client’s expectations. The job can be physical and fast paced at times due to venue hire provisions so it key to be confident with multi-tasking, organisation and prioritising:
· With a focus on exceptional customer service, you will be responsible for managing all aspects of the reception at Stirling Business Centre including venue hire bookings, meetings and weekly building checks.
· Provision of a first-class reception service for STEP tenants and visitors at Stirling Business Centre, and also at Stirling Enterprise Park and Enterprise House when required.
Main responsibilities include but are not limited to:
· First point of contact at Front of House for all tenants, visitors, clients and venue hire clients, providing an exceptional welcome and experience to all.
· Provision of a first-class concierge service.
· To maintain excellent working relationships with established clients, ensuring a professional service that promotes future business.
· Handle all venue hire enquiries both over the phone and via email, ensuring correct, detailed information is sent and that enquiries are converted into bookings.
· Follow up on initial enquiries and add all client details to CRM.
- To be proactively responsible for planning, setting up and coordinating room bookings, ensuring consistently high standards of professional presentation and customer care are maintained at all times.
· Fully service all meeting rooms at the end of each day and throughout the day when required including, cleaning tables and chairs, replenishing refreshments and stationery.
· Arrange venue hire paperwork, room layout requirements and catering requirements for all bookings.
· Ensure meeting rooms and IT equipment are set up as requested and assisting with IT issues in rooms, linking laptops to TV’s, using the video wall etc.
· Prepare coffee stations and serve for meetings when required.
· To be responsible for regular function stock (refreshments, stationery, etc.)
· All general reception duties including answering calls, greeting visitors, photocopying, franking, scanning, laminating etc.
· Ensuring the Reception area is clean, tidy and welcoming at all times.
· Maintain accurate financial records and petty cash transactions for photocopying / franking services. Ensure clients and tenants are recharged for services by passing detailed chargeable service records to Finance each month.
· Maintain and populate spreadsheet of weekly room hire bookings with accurate information for invoicing purposes.
· Carry out First Aider and Fire Marshal duties (training given)
· To provide cover within the department and co-ordinate any leave taken with other receptionists and the wider team, ensuring the department, venue hire bookings and the reception desk are covered at all times.
· Operation of computerised systems (including use of appropriate software (e.g. Outlook, Word, Excel spreadsheets, CRM etc.).
· Opening and securing of Enterprise House.
· On occasion, work weekends, evenings and public holidays as required according to business demand.
· Other duties as directed by the Leadership Team.
Person Specification
STEP is a close-knit, driven team that care deeply about delivering the best customer service and business support. Therefore, it is important that the person who joins our team meets the person specification below and is a passionate ambassador for the business:
· Exceptional customer service skills.
- IT literate with previous experience in Microsoft Office.
- Highly organised, efficient and thorough.
- A strong eye for detail and meticulous attention to detail.
- Self-motivated, enthusiastic, able to work independently.
· Ability to multi-task, prioritise and work under pressure.
- Enthusiastic, proactive and self-motivated.
- Excellent people skills and a helpful and supportive attitude.
- Able to work across teams and liaise confidently with colleagues at all levels.
- Excellent written, communication and interpersonal skills.
- Committed to providing the highest level of customer care
· Develop and maintain positive working relationships with others
- Positive, out-going, practical and friendly
- Punctual, reliable, responsible and trustworthy
· Outstanding personal presentation
· A bubbly and friendly manner always striving to be helpful
· Takes pride in the achievement of team objectives
· Takes ownership and accountability
· Hard-working, can-do attitude.
- Occasional flexibility to work outside of office hours and to travel to other locations
- Exceptional time management and organisation skills.
- Full UK driving licence, access to a reliable vehicle, and business use motor insurance for work-related travel between STEP sites.
- Accredited customer care qualification or training.
- Experience of event and venue hire operation provision.
- First Aid qualification
- A sound knowledge of health and safety working practices.
Pay: £8,292.80 per year
Work Location: In person
