Resourcing & Office Administrator
Location: Office based at our Head Office in Telford
Salary: £27,956 per annum
Hours: Monday to Friday, 37.5 hours per week
Are you an organised, proactive problem-solver who enjoys planning ahead, keeping systems accurate and making sure everything runs smoothly? Can you identify where arrangements could be more efficient and take practical action to improve them?
We’re looking for a Resourcing & Office Administrator to join our Quality and Operational Support team.
This is a varied role combining full ownership of RTITB’s bespoke Resource Management System (RMS) with wider office and administrative support. You’ll coordinate bookings and resources, maintain accurate schedules, identify clashes and inefficiencies, and make sure courses, people, rooms and vehicles are planned effectively.
Alongside RMS, you’ll help keep our workplace running smoothly by supporting reception, fulfilling customer shop orders, managing stock, preparing meeting rooms and completing other office-based adminstrative activities.
This role suits someone who thinks quickly, enjoys creating order, takes ownership and is comfortable balancing detailed systems work with a varied range of office-based administrative responsibilities.
The role is fully office-based in Telford, working 37.5 hours per week, Monday to Friday. We can offer flexibility around the working pattern and agreed start and finish times, including an earlier finish on Friday. An 8am start will be required on Mondays and may occasionally be needed on other days to support operational and reception cover.
Applications will be reviewed continuously, and interviews scheduled for suitable candidates – don’t wait to apply!
About RTITB
RTITB is a leader in training for transport, warehousing and logistics operations. We develop industry-compliant training materials used by our 700+ members and partners to deliver courses that award over 100,000 certificates each year. Our innovative Safety Chain and commitment to collaboration and technology help ensure a compliant, capable workforce.
We are confident, we are committed, and we challenge tradition — continuously innovating to save lives and raise industry standards.
What You’ll Be Doing
- Take ownership of the RMS and become the central point for scheduling and resourcing, ensuring courses, audits, examinations, people, rooms and vehicles are planned accurately and well in advance.
- Keep operations moving by reviewing upcoming activity, identifying gaps, clashes, provisional bookings or inefficient arrangements, and taking action before they become problems.
- Coordinate with colleagues and managers across the business to resolve scheduling challenges, balance priorities and make the best use of available people and resources.
- Maintain clear, reliable RMS information—including bookings, changes, absences, availability and system records—so colleagues can trust the information they use to make decisions.
- Provide useful scheduling and resource information to managers, highlighting risks, capacity and opportunities to improve efficiency.
- Create a professional and welcoming front-of-house experience by supporting reception, greeting visitors and preparing meeting and training rooms.
- Support our customers by accurately picking, packing and dispatching orders placed through our online shop, ensuring they are completed correctly and within the required timescales.
- Keep day-to-day office operations running smoothly by managing office and candidate-area stock, keeping shared areas ready for use, and assisting with post, archiving, facilities and fleet administration.
- Look for better ways of working, suggesting improvements, automation or appropriate uses of AI that could make our systems and processes more efficient, accurate and reliable.
Attributes of a Top Performer
- Accurate and detail-oriented.
- A quick and logical thinker.
- Highly organised and able to plan ahead.
- A clear and confident communicator.
- Proactive and accountable, taking ownership through to completion.
- Adaptable and flexible, with a willingness to contribute across different office and operational activities.
- Calm under pressure and able to reprioritise when plans change.
Essential Skills and Experience
- At least two years’ experience in a busy administrative or operational coordination role, including responsibility for coordinating bookings, schedules or shared resources.
- The ability to think logically, identify problems or inefficiencies and take practical action to resolve them.
- A proactive approach to forward planning and managing competing priorities.
- Strong problem-solving skills and excellent attention to detail.
- Confidence communicating with colleagues, customers, visitors and suppliers.
- A consistently high standard of internal and external customer service.
- Competence using Microsoft Outlook, PowerPoint, Word and Excel, with the ability to learn new systems quickly.
Desirable Skills and Experience
- Experience using a resource management, scheduling or booking system.
- Experience working within transport, warehousing, logistics, training or another regulated environment.
- Experience in reception, stock management, order fulfilment or general office support.
Why Join Us?
- Salary & Growth: £27,956 per annum, with annual pay reviews to recognise development and performance.
- Generous Annual Leave: 26.5 days’ annual leave, including approximately 3.5 fixed festive shutdown days, plus UK bank holidays.
- Health & Wellbeing: Employee Assistance Programme, unlimited online GP access for you and eligible family members, online physiotherapy, counselling, wellbeing workshops and discounted gym membership.
- Secure Future: Contributory pension scheme, with 4.5% contributions from both employer and employee, and life assurance at 2x salary.
- Career & Flexibility: Flexible working hours within this office-based role, enhanced family-related leave and enhanced sick leave for serious illness or operation.
- Well-Equipped Workspace: Essential office equipment and office perks including free fruit, biscuits and hot drinks.
- Sabbatical, Perkbox & Recognition: Receive monthly Perkbox points to spend on a wide range of rewards, with additional recognition for great work, long-service awards and a £30 reward when one of your improvement ideas is implemented. You’ll also have the option to take an unpaid sabbatical after five years’ service.
- Ongoing Development: Unlimited LinkedIn Learning access and regular training opportunities through the Shropshire Chamber of Commerce.
- Supportive Environment: A friendly, people-focused culture that values contribution, collaboration and continuous improvement.
Why would you want to work with us?
We are a fast-growing international business with operations in the UK, Oman and India, serving high-profile clients such as Tesco, GXO Logistics and Coca-Cola. We are an ambitious organisation known for our fun and diverse team, with training at our core.
We invest in people development and progression, ensuring our solutions make safety a priority so that everyone gets home safely every day. If our mission resonates with you, please apply.
Ready to apply?
Submit your application today. We’re reviewing candidates as they apply, so don’t miss out!
Job Type: Full-time
Pay: £27,956.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- Can you work fully office-based in Telford, Monday to Friday?
Experience:
- using a resource management, scheduling or booking system: 1 year (preferred)
- administration, scheduling or operational coordination: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
