Overview
We are looking for a motivated and customer-focused Renewal Sales Agent to join our team in Blackpool. In this role, you will contact existing customers whose contracts or services are due for renewal, helping them review options, secure the best package for their needs, and complete renewals smoothly.
This is an excellent opportunity for someone with strong communication skills, a positive attitude, and a passion for delivering great customer service while achieving sales targets.
Responsibilities
- Contact new and existing customers regarding upcoming renewals via phone, email, and other approved communication channels.
- Explain products, pricing, and renewal options clearly and accurately.
- Build rapport with customers and identify opportunities to retain and grow accounts.
- Process renewals efficiently using internal systems.
- Maintain accurate customer records and notes.
- Meet individual and team performance targets.
- Handle customer concerns professionally and escalate where appropriate.
- Ensure all activity is carried out in line with company policies and relevant regulations.
Requirements
- Previous Energy Sales Experience required
- Excellent verbal and written communication skills.
- Confident and professional telephone manner.
- Target-driven with a positive mindset.
- Strong listening and negotiation skills.
- Good IT skills and ability to use CRM systems.
- Reliable, punctual, and able to work well in a team environment
What We Offer
- Competitive salary with uncapped commission potential.
- 15% commission
- Full training and ongoing support.
- Friendly and supportive team culture.
- Employee incentives and recognition schemes.
- Option to be self employed with a basic wage or PAYE
- On Signature Payment Agreements
Pay: £25,000.00-£40,000.00 per year
Benefits:
- Canteen
- Free parking
- On-site parking
Experience:
- Telesales: 1 year (required)
Work Location: In person
