Job Overview
Join our vibrant martial arts community as a Dojo Receptionist! In this dynamic role, you'll be the friendly face that welcomes students, parents, and visitors, ensuring a positive and organised experience from the moment they walk through the door. Your energetic approach will help create a welcoming atmosphere, while your administrative skills keep the front desk running smoothly. This paid position offers an exciting opportunity to be the first point of contact in a lively dojo environment, contributing to students' motivation and overall satisfaction.
Responsibilities
- Greet students, parents, and visitors warmly, providing excellent customer service with enthusiasm and professionalism
- Manage student check-ins and check-outs efficiently using computer systems and access control tools
- Answer incoming phone calls promptly, addressing enquiries about classes, belt testing, or schedules, and directing calls to appropriate instructors
- Handle administrative tasks such as data entry, scheduling classes and private lessons, and maintaining student records using Momence booking software
- Assist with daily front desk operations including organising memberships, processing payments and tuition, and updating student information
- Monitor stock and cleaning supply levels, placing orders or flagging shortages to ensure the dojo is always well-stocked and hygienic
- Maintain a clean, organised reception area and viewing space that reflects a welcoming environment for all guests
- Support clerical tasks such as filing, photocopying, and managing correspondence to ensure smooth office operations
- Assist with coordinating special events such as belt gradings, tournaments, and seminars
Skills
- Proven front of house experience with strong organisational skills to handle multiple tasks seamlessly
- Proficiency in computer skills
- Excellent phone etiquette with the ability to communicate clearly and professionally over the phone
- Strong typing skills for efficient data entry and record keeping
- Previous administrative experience in a customer-facing role is highly desirable
- Ability to stay organised in a fast-paced environment while maintaining attention to detail
- Great communication between dojo owners and instructors as you will be the link between the two
This role is perfect for motivated individuals who thrive in energetic settings and enjoy helping others. We're committed to supporting your growth by providing a positive work environment where your organisational talents shine. Join us and be part of a team dedicated to fostering discipline, confidence, and community through martial arts!
Pay: £14.00-£15.00 per hour
Work Location: In person
