What are we looking for?
We're looking for an experienced Hospitality Manager to lead teams across our hotel, conference, events and Festival operations. From weddings and banquets to international conferences and the Edinburgh Festival Fringe, no two days are the same.
The Role
Supported by the Senior Hospitality Manager and Hospitality Operations Manager, you will oversee the day-to-day delivery of hospitality operations across your assigned areas. You will lead and support Hospitality Supervisors and team members, ensuring high service standards, effective staffing and an exceptional guest experience.
Key responsibilities include:
- Leading and motivating Hospitality Supervisors and team members to deliver outstanding service.
- Managing day-to-day hospitality, food and beverage, conference and event operations.
- Coordinating staffing levels and team deployment to meet business demands.
- Coaching, developing and supporting team members through effective leadership and training.
- Responding to guest feedback and resolving issues professionally and efficiently.
- Supporting major conferences, weddings, Festival operations and special events.
- Monitoring stock control, payroll, revenue and operational costs.
- Ensuring compliance with Health & Safety, Food Safety, Fire Safety and Licensing requirements.
- Driving continuous improvement and maintaining a positive team culture.
What We Offer
- A salary of £34,000 per annum, working around 42.5 hours a week
- Enhanced company pension scheme.
- Death in Service benefit of up to three times salary.
- 30% staff discount across Surgeons Quarter outlets.
- 28 days' annual leave, including 8 public holidays.
- A varied role within one of Edinburgh's leading hospitality and events destinations.
What you'll bring
- Experienced in hospitality, hotel, food and beverage, conference or events management.
- A confident people leader with a passion for developing teams.
- Customer-focused, with excellent communication and problem-solving skills.
- Organised and able to prioritise effectively in a busy operational environment.
- Commercially aware, with experience managing costs and operational performance.
- Flexible and willing to support evening, weekend and event operations when required.
- Committed to delivering exceptional guest experiences every day.
Who are we?
Ten Hill Place is a stylish 129 bedroom hotel, part of Surgeons Quarter in Edinburgh.
Surgeons Quarter is a wholly owned subsidiary of the Royal College of Surgeons of Edinburgh and has developed its property and facilities to create an integrated hotel, conferencing and events facility within the College campus. The facilities lend themselves to a variety of activities and events including conferences, professional meetings, weddings, exhibitions and social events. Surgeons Quarter manage a large food and beverage operation, which includes management of venue bars, private banqueting and a high street café.
Surgeons Quarter, in conjunction with SpaceUK, operate one of the largest Edinburgh Festival Fringe venues and additionally SQ is an extensive provider of Scottish Evenings.
What do we believe in?
Excellence - We push ourselves to excel. Providing the best outcomes for patients. And now, providing unparalleled hospitality in Edinburgh’s historic World Heritage centre.
Passion – We are obsessed by detail and strive to make every visit to Surgeons’ Quarter a memorable one. We love what we do, and we hope we let that show.
Inspiring - We offer an eclectic range of venues with character and history. Our venues encourage learning and sharing of knowledge, and the local produce served is put together with flair and imagination.
Considerate - We deliver an outstanding experience in all our venues due in no small part to the attitude and care of our staff. We pride ourselves in knowing we are working for an organisation who ultimately delivers surgical care around the world. We also pride ourselves on our sustainability and have collected consecutive Green Tourism Gold Awards for our hotel facility.
An overview of our facilities can be seen at www.surgeonsquarter.com and www.tenhillplace.com
You must be eligible to work in the UK.
