Job Descrption – Client Services Advisor
Our Clients and Customers are at the heart of everything we do. As a member of our Client Services Team, you will be able to support our Clients, delivering nothing but exceptional service every day.
Role Responsibility
Our Client Services Team must be enthusiastic, knowledgeable, and focused on supporting our Clients with a wide range of queries. They must know how to ask the right questions and always strive to deliver solutions and flexibility. Our team must have a passion for delighting Clients with excellent customer service as standard.
Other responsibilities will include;
· Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA
· Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
· Working with client queries over the telephone and via email
· Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
· Site visits to Clients when appropriate
· Serve as a lead point for any Client queries
· Resolve any issues in a timely manner and within company policy
· Weekly contact your dedicated base
· Support monthly/quarterly KPI driven reviews
· Develop rapport with key accounts and internal/external stakeholders
· Grow revenue through organic growth
· Solid experience of using MS Excel/Word
· Ability to work as part of a team and independently
· Excellent listening skills
· Strong verbal and written communication skills
· A forward-thinking mentality always putting the Client/Customer first
· General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc)
Job Type: Full-time
Benefits:
- Canteen
- Casual dress
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
