Customer Service Administrator
Permanent | Full-Time | Monday to Friday | Office-Based
ACE is looking for an experienced Customer Service Administrator to join our small, friendly and busy team.
This is a predominantly telephone based role, so we are specifically looking for someone who has previous experience working in a customer service, call centre or telephone based office environment.
The successful candidate will be confident and professional on the telephone, a strong communicator and a quick learner. You will need to be comfortable dealing with a variety of people and situations throughout the working day, while ensuring information is recorded accurately.
You will be joining a close knit team, so we are looking for someone who works well with others but is equally capable of working independently and using their own initiative.
Full on site training will be provided on our bespoke database and internal procedures.
Key Requirements
Applicants must have:
- Previous experience in a customer service, call centre or telephone based office role
- Experience handling regular inbound and/or outbound telephone calls
- An excellent and professional telephone manner
- Strong spoken and written English, with good spelling and grammar
- Good keyboard and general computer skills
- The confidence to communicate professionally with a wide range of people
- Good attention to detail and the ability to record information accurately
- The ability to learn new systems and procedures quickly
- A reliable and professional approach to work
- The ability to work both independently and as part of a small team
Please note: This is a fully office based position and is not suitable for applicants looking for remote or hybrid working.
Benefits
- Permanent position
- Monday to Friday working
- Free on-site parking
- Workplace pension scheme
- Subsidised company healthcare after two years' service
- 20 days' annual leave plus bank holidays
Contract
Permanent, full-time position.
Salary
Starting at the applicable National Minimum Wage / National Living Wage.
Dress Code
Smart casual.
About ACE
ACE is a small, dynamic, privately owned company established in 1993. We provide motor vehicle inspection services throughout the United Kingdom.
We pride ourselves on being a close knit team and are looking for someone who is reliable, personable and genuinely experienced in providing excellent telephone-based customer service.
If you do not have previous experience in a telephone based customer service or office environment, please do not apply for this position.
Job Types: Full-time, Permanent
Pay: £12.71-£13.00 per hour
Benefits:
- Casual dress
- On-site parking
Experience:
- call centre: 2 years (required)
Work Location: In person
