KOTRA London provides recruitment services to companies based in the UK, and South Korea. As part of its services we place job advertisements on behalf of our clients, review applications, and provide application details to our clients.
Our client, International Organization of Migration, an independent intergovernmental organization that serves the needs of governments and migrants in managing migration phenomena worldwide, is seeking for the Visa Support Associate to join their team.
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1. Responsibilities
- Provide dignified, service excellence to visa applicants in strict compliance with the requirements and service standards of the Government of ROK.
- Verify the identity of visa applicants and delegates in strict compliance with the required procedures of the Government of ROK.
- Provide visa applicants with accurate and timely information to include distribution of relevant forms and checklists; provision of information in the local language to visa applicants and delegates in person, as well as via phone and email and offer and assist with value added services, as requested.
- Assist in collecting visa applications and sorting the required documentation. Ensure the completeness and correctness of visa application forms, conduct completeness check of supporting documentation and sort documents according to the relevant checklists while guiding applicants on how to acquire any missing documents.
- Input accurate visa application data into the IOM case management system and the ROK visa portal. Generate receipts and invoices, carefully track passports and documentation via QR and/or barcode scans and quality check supporting documentation.
- Verify correct payment of all fees and accurate issuance of invoices. Conduct a daily reconciliation of collected fees and invoices while ensuring secure storage of petty cash, if any.
- Conduct document verification of the assigned visa application cases and report on the findings, in strict compliance with the requirements and regulations of ROK Government and Embassy.
- Assist in the preparation and distribution of timely and accurate reports to management. Conduct regular quality checks of collected applications and fees and generate daily reports for received calls, call-backs and missed calls.
- Manage application and passport logistics in close coordination with the designed courier company, facilitating the secure transfer of visa applications and passports. Ensuring proper sorting and counting of applications and passports and accurate handover and receipt from the designated courier company.
- Develop and maintain an expertise in use of all ICT solutions, including the IOM case management system, the ROK visa portal, the appointment scheduling system and the passport tracking module.
- Immediately inform management of any problems or issues related to daily operations, security issues, systems and software issues and beneficiary feedback and make recommendations for improvement.
- Perform any other related duties that may be assigned by the team leaders or programme management.
2. Required Qualifications and Experience
Education
- University degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution and two years of relevant professional experience; or,
- High school degree with four years of relevant professional experience
- Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Experience in migrant-related programmes OR visa related services;
- Experience in customer service.
- Experience in administration
Skills
- Excellent computer skills
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position:
- Fluency in English is required.
- Fluency in Korean language required.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
3. Required Competencies
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (applicable only if with direct reports)
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
4. Eligibility
- Applicants must have the right to work in the UK to be eligible / No Visa Sponsorship
5. Other Conditions
- Annual Salary: GBP 28,800 (net base but employee contributes to Employee National Insurance)
- Recruitment: Full-time / contract worker 9 months, renewal possible after contract expiration
- Working hours: 37.5hrs/week
- Working Schedule: 8.30AM-5.30PM, Mon-Fri (1 hour Lunch break)
- Holidays: 30days
6. How to proceed
- 1st: Document review (Written review of submitted documents such as resume, self-introduction letter, and certificate)
- 2nd: Interview (comprehensive evaluation of skills required for job performance through interview and foreign language evaluation)
※ Interview candidates will be notified individually only to those who pass the document screening
Job Type: Contract
Pay: From £28,800.00 per year
Experience:
- relevant professional: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
