Job Summary
We are seeking a highly motivated and detail-oriented Aviation Services & Travel Experience Executive to join our dynamic team. This role involves delivering exceptional travel and aviation services, ensuring seamless customer experiences, and supporting organisational operations. The successful candidate will possess excellent time management and analysis skills, enabling them to coordinate complex travel arrangements efficiently while maintaining high standards of service. This position offers an exciting opportunity for individuals passionate about the aviation industry and customer service excellence.
Responsibilities
- Coordinate and manage comprehensive travel arrangements for clients, including flights, ground transportation, accommodation, and special requests.
- Provide expert advice on travel options, airline policies, and destination information to optimise client satisfaction.
- Monitor and analyse travel data to identify trends, optimise processes, and improve service delivery.
- Maintain accurate records of bookings, itineraries, and client preferences using organisational software systems.
- Liaise with airlines, hotels, transport providers, and other stakeholders to ensure smooth operations.
- Handle client inquiries promptly via phone or email, offering personalised solutions tailored to individual needs.
- Organise schedules efficiently to meet tight deadlines whilst ensuring quality standards are upheld.
- Assist in developing new travel packages or services based on market analysis and customer feedback.
Requirements
- Proven experience in aviation services or travel management is preferred but not essential.
- Strong organisational skills with the ability to manage multiple tasks simultaneously under tight deadlines.
- Excellent analysis skills to interpret data and generate actionable insights for service improvement.
- Outstanding time management skills to prioritise tasks effectively in a fast-paced environment.
- Exceptional communication skills, both written and verbal, with a professional approach when dealing with clients and partners.
- Ability to work independently as well as part of a team in a collaborative environment.
- Proficiency in relevant software applications such as booking systems, CRM platforms, and MS Office suite.
This role is ideal for proactive individuals eager to develop their career within the aviation industry while delivering outstanding customer experiences through organised and insightful service delivery.
Pay: £56,000.00 per year
Benefits:
- Company events
- Flexitime
- Free parking
- Health & wellbeing programme
Work Location: In person
