Housing Allocations Officer
(P01793)
Starting salary £28,426 pa with progression to £30,324 pa through annual increments subject to satisfactory service (inclusive of outer fringe)
37 hours per week
Permanent contract
The Housing Allocations Officer, alongside a small team, will be responsible for providing housing advice and assessment to the public over the telephone and face to face, managing the Council’s Housing Needs Register, shortlisting for vacant council properties, making nominations to Local Registered Providers and undertaking a range of associated administrative duties.
You will need to have attained GCSE grade 4 in Math’s and English, or equivalent, have experience of working with the public in a face to face and busy environment and be IT literate. Preferably you would also have experience of allocating or letting properties or providing housing advice, but this is not essential.
The role will be interesting and challenging and involve dealing with people who are faced with housing difficulties. Therefore, the post holder must be able to remain calm and able to empathise with people. You will also need to have the ability to follow policies and procedures, have good organisational skills and be flexible.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
This post is hybrid with the expectation of attending the office 3 days a week, service needs dependent. You will be required to attend the office more often during your training period.
You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Career.
We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do!
Please note we do not offer sponsorship for employment in the UK.
We recommend that you download the role profile as this will be unavailable once the advert closes.
Closing date for applications is 2 August 2026
Remote assessments will be held on 7 August 2026
Face to face interviews will be held on 12 August 2026
