Endeavour Automotive
Head Office – 100 Centennial Park, Centennial Avenue, Elstree, WD6 3SA. United Kingdom.
Competitive Salary + Excellent Benefits
At Endeavour Automotive, our vision is to build a business we can all be proud of. We believe our people are at the heart of everything we do, and we’re looking for an exceptional leader to help shape how we communicate with both our customers and our colleagues.
Representing some of the world’s most respected automotive brands including Volvo, Hyundai, Lotus, Polestar, Alpine, OMODA and JAECOO, Endeavour Automotive continues to grow and evolve. This is an exciting opportunity for an experienced marketing professional to join our senior leadership team and lead our Group Marketing function, Internal Communications strategy and Customer Contact Centre.
The Opportunity
Reporting to the Executive Leadership Team, the Head of Marketing & Internal Communications will be responsible for developing and delivering a Group-wide marketing strategy that drives customer acquisition, enhances brand awareness and supports the commercial objectives of each franchise.
Alongside external marketing, you will lead our internal communications strategy, ensuring colleagues across the Group feel informed, engaged and connected with our vision, values and business priorities.
You will also have leadership responsibility for our Customer Contact Centre, ensuring exceptional customer service standards, effective lead management and continuous improvement across customer interactions.
This is a highly visible leadership role requiring a commercially focused, creative and collaborative individual who thrives in a fast-paced retail environment.
Key Responsibilities
Marketing Leadership
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Develop and implement the Group marketing strategy across all dealership locations and franchises.
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Lead the annual marketing plan and budget, ensuring maximum return on investment.
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Drive customer acquisition, retention and loyalty through innovative marketing campaigns.
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Manage digital marketing activity including websites, SEO, paid advertising, CRM campaigns, email marketing and social media.
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Work closely with manufacturer partners to maximise marketing opportunities and ensure brand compliance.
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Analyse campaign performance and customer insights to continuously improve marketing effectiveness.
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Lead product launches, dealership events and promotional campaigns.
Internal Communications
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Develop and deliver an engaging internal communications strategy that connects colleagues across the Group.
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Produce regular business updates, newsletters, leadership communications and colleague engagement campaigns.
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Support the communication of strategic business initiatives, organisational change and company values.
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Partner with HR and senior leaders to promote colleague engagement, wellbeing, diversity and inclusion initiatives.
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Ensure messaging is consistent, engaging and aligned to the Endeavour Automotive culture.
Customer Contact Centre Leadership
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Lead and develop the Group Customer Contact Centre team.
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Drive performance through KPI management, coaching and continuous development.
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Improve customer experience across all inbound and outbound customer interactions.
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Ensure leads are managed effectively and converted into sales and aftersales opportunities.
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Identify opportunities to improve efficiency, service quality and customer satisfaction.
Leadership
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Lead, inspire and develop the Group Marketing and Customer Contact Centre teams.
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Foster a culture of innovation, accountability and continuous improvement.
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Build strong relationships with Heads of Business, Brand Directors and senior stakeholders.
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Manage external marketing agencies and suppliers.
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Monitor budgets and ensure effective cost management.
About You
You’ll be an experienced marketing leader with a commercial mindset and a passion for delivering outstanding customer and colleague experiences.
You will be equally comfortable presenting marketing strategy to Directors as you are coaching your team or developing engaging communications for over 700 colleagues.
You’ll enjoy building relationships across the business and influencing stakeholders at every level.
What We’re Looking For
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Significant experience in a senior marketing leadership role.
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Previous experience managing multi-site or multi-brand marketing activities preferably within a large automotive environment
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Experience developing internal communications strategies.
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Proven people leadership experience with the ability to motivate and develop high-performing teams.
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Experience leading customer service or contact centre operations would be highly advantageous.
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Strong digital marketing knowledge including CRM, social media, email marketing and website management.
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Excellent communication, presentation and stakeholder management skills.
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Commercially aware with strong analytical and budgeting skills.
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Highly organised with exceptional attention to detail.
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Full UK driving licence.
Experience within the automotive sector is desirable but not essential for the right candidate.
Why Join Endeavour Automotive?
This is an exciting opportunity to shape the future of marketing and communications within one of the UK’s leading automotive retail groups.
We offer:
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Competitive salary
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Company bonus scheme
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Company car
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Pension scheme
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Life assurance
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Manufacturer training and development
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Ongoing career progression opportunities
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A collaborative and supportive leadership team
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Modern Head Office based at Centennial Park, Borehamwood
If you’re a strategic thinker with a passion for marketing, people and customer experience, we’d love to hear from you.
Apply today by submitting your CV and a covering letter outlining why you’re the ideal candidate to join Endeavour Automotive to [email protected]
Please note: We are not accepting applications or CVs submitted via recruitment agencies for this vacancy.
