Job summary
Streatham Common Practice is seeking a new team member who can offer our patients outstanding customer service.
The hours is for the role are:
First Job
Monday 10.30-18.30
Tuesday 07.45-15.45
Wednesday 13.00-18.30
Thursday 11.30-19.30
Friday 07.45- 15.45
Second job
Monday 07.45-15.45
Tuesday 10.30-18.30
Wednesday 07.45-15.45
Thursday 11.30-19.30
Friday 10.30-18.30
Our opening hours are 08:00-18:30 with late closing on Thursdays to 19:30 therefore flexibility is required to enable cover both ends of the day.
Main duties of the job
You should be enthusiastic and motivated with excellent communication skills.
Day-to-day duties are outlined in the job description further below.
To be considered for the post you must fulfil all essential criteria.
The closing date may be brought forward in the event we receive sufficient applications to shortlist.
Overview of organisation
Streatham Common Practice is a busy, friendly and supportive 3 partner practice and cares for 12,500 residents.
Our mission statement is "The Streatham Common Practice Team supports each other in an environment where continuous learning and professional development works to provide a professional medical service so that patients' personalised care is our priority".
Duties
Reception
a. Open/closing premises daily.
b. Receive and direct patients, ensuring smooth flow of patients to consulting rooms.
c. Answer the telephone as per practice procedure.
d. Take and record accurate messages and ensure they are passed on correctly.
e. Operate appointment systems for clinical team.
f. Open and distribute mail.
g. Take and record home visit requests. Pass on urgent ones immediately to the doctor.
h. Arrange support services for patients, e.g. interpreters.
i. Give results to patients as per practice procedure.
j. Receive payments over the counter and issue receipts.
k. Chaperoning patients if necessary
Clerical
a. Process new patient registrations and change of patient details.
b. Assist doctors and nurses in administration e.g. phoning hospitals for reports/results.
c. Processing tasks from reception tray and clinical team.
d. Franking outgoing mail and taking to designated post box.
Computer
a. Input patient data.
b. Scanning documentation.
c. Receiving emails and actioning or forwarding as necessary.
d. Process online consultation requests as per practice procedure.
Working as part of the practice team
a. Attend all team meetings.
b. Participate in the maintenance of health and safety matters in accordance with the practice Health & Safety Policy.
c. Help to keep premises clean and tidy between visits from the cleaner.
d. Water internal and external plants.
e. Putting away deliveries of stock.
f. Report any problems that may arise to the practice manager or doctor.
g. Provide some cover when other receptionists are on leave.
Personal Development
a. Participate in own annual appraisal and interim progress reviews.
b. Attend suitable educational/training activities after discussion with the manager.
Person specification
Essential criteria
- Experience of working within a health service setting
- Ability to communicate verbally and in writing
- Good telephone manner
- Ability to work as part of a team
- Ability to use own initiative
- Computer literate
- Ability to work additional hours at short notice occasionally
- Attention to detail Good standard of grammar
Desirable criteria
- Experience of reception work
- Experience of working within general practice
- Knowledge of EMIS Web system
Qualifications
Essential criteria
Good standard of general education.
Desirable criteria
GCSE English and Maths
AMSPAR Receptionist Certificate NVQ in Customer Care
We offer:
- NHS Pension Scheme
- Blue Light Discount Card
- Personalised induction
- On street parking
- Located 10 minutes from Streatham Common Station
- Located 5 minutes walk from nearest bus stop
- CQC rating "Good"
Pay: £14.20 per hour
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work Mon 13.00-18.30, Tue 07.45-13.15, Wed 13.00-18.30; Thu 14.00-19.30, Fri 07.45-13.15
Work Location: In person
