The role will primarily be managing Sage 200 clients, which is a mid-market business software solution. Whilst working knowledge of the Sage marketplace would be a distinct advantage, we can provide guidance and support in this area. What is essential is an understanding of business processes and the core concepts of account management.
Crucial to all applicants will be enthusiasm, focus and a good work ethic. Customer service is very important to our company, so a customer-first attitude, a strong sense of empathy along with a desire to provide a quality service to your clients and colleagues is non-negotiable.
In return, we can offer, a great company with a clear growth plan and the appetite to execute it, a wonderful working environment/team ethos plus lots of amazing and established customers to work with immediately. The opportunity to develop your career and earning potential with our company will be significant for anyone who can contribute to our positive, forward-thinking environment.
We operate a flexible working policy and support hybrid working. It is expected that you will share your time between our offices, home and client sites to suit the tasks at hand. However, the role fundamentally is a customer-facing position which will involve a combination of site visits and video calls. As such, all candidates should hold a full clean driving licence.
Our client base covers the whole of the UK and we currently have offices in Derby & Newcastle. However, we currently have a specific requirement to cover clients largely based in the Home Counties, London and the South of England.
If you are a software account or customer service/success manager who is bored or undervalued in your current role, is in between jobs or just simply fancy a new challenge, then please get in touch.
