Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for a professional, friendly, and customer-focused Reservations and Meeting Room Coordinator (Central Reservationist) to join our team, who play a key role in delivering an outstanding visitor and client experience within a banking clients Milton Keynes Office.
The focus of the Central Reservationist is to ensure the smooth day-to-day operation of our front-of-house and meeting facilities.
This is an exciting opportunity for an organised and proactive individual who enjoys working in a fast-paced environment, building strong relationships, and providing exceptional service to a wide range of stakeholders.
Key Responsibilities
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Deliver a warm, professional, and engaging welcome to all visitors, clients, and colleagues, creating a positive first impression from the moment they arrive.
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Act as the primary point of contact for enquiries via telephone, email, and face-to-face interactions, providing a responsive and customer-focused service.
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Manage requests and enquiries efficiently, ensuring timely resolution and maintaining high standards of customer care.
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Identify and escalate service-related issues where appropriate, taking ownership to ensure effective and professional resolution.
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Build and maintain strong working relationships with clients, colleagues, and key stakeholders across the business.
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Anticipate customer needs and proactively seek opportunities to enhance the visitor and client experience.
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Manage visitor and client requests with accuracy, professionalism, and exceptional attention to detail.
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Support the onboarding and development of new team members, contributing to a positive and collaborative team culture.
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Coordinate meeting room bookings and schedules, ensuring all arrangements are managed effectively.
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Liaise with facilities, catering, security, and business support teams to ensure the successful delivery of meetings and events.
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Organise conference and meeting requirements, including room setup, catering, technology, and support services, ensuring a seamless experience for attendees.
Hours: 20 hours per week, shifts from 8am-5pm (Mon), 8am-12pm (Wed) and 8am-5pm (Fri)
Salary: £14,173 per annum
Qualifications
We're looking for someone who is passionate about customer service and takes pride in delivering a first-class experience.
You will be someone who thrives in a customer-facing environment, enjoys interacting with people, and takes ownership of delivering an exceptional experience for every visitor, client, and colleague. Your professionalism, attention to detail, and ability to anticipate needs will help create a welcoming and efficient workplace that reflects the highest standards of service.
You will have:
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Excellent communication and interpersonal skills, with the ability to build positive relationships at all levels.
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A professional, friendly, and approachable manner.
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Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
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The ability to remain calm, professional, and solutions-focused in a busy environment.
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A proactive approach to problem-solving and a commitment to delivering exceptional service.
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High levels of accuracy and attention to detail.
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Confidence using Microsoft Office applications and workplace technology.
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A positive, enthusiastic attitude and a genuine desire to exceed customer expectations.
Additional Information
What's in it for you?
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Excellent holiday allowance
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Pension contributions,
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Life insurance
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Enhanced annual leave
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Recommend a Friend Bonus Scheme
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Thank you voucher scheme.
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24-hour personal helpline for employees, providing counselling & information services.
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Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
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Our Training Academy provides excellent training and development opportunities for our people.
