This role will be responsible for the effective day to day running of all sports based proposition on resort.
This will include driving excellent guest experience and ensuring high levels of health and safety and compliance & team fulfillment and engagement.
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Guest satisfaction scores and feedback (NPS)
- Safety compliance and incident rates
- Revenue and participation levels
- Labour and cost control of the P&L
- Team engagement and retention
- Support the daily operation delivery of all sports based proposition
- Assist with scheduling activities and bookings aligned with guest proposition
- Ensure all facilities are prepared, safe and fit for purpose
- Lead all sports and coaching based team
- Ensure high levels of H&S compliance and ensure all accidents and near misses are followed up effectively
- Promote safe working practices across all activities
- Support the delivery of all sports based proposition
- Assist with budgeting and stock control
- Support in income generation initiatives for paid activities
- Experience in a supervisory or assistant management level role within a sports or activities based facility/ department.
- Strong leadership and communication skills
- Excellent H&S and Compliance experience
- Passion for delivering excellent guest experience
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
