Head Office Administrator / Patient Coordinator
Location: Harrow (Office-Based)
We are a mobile opticians service with our head office based in Harrow. We are looking for a confident, organised, and customer-focused individual to join our busy office team.
This is an office-based role that requires excellent communication skills, a strong sales background, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Confidently handle inbound and outbound telephone calls.
- Speak with patients' families and Next of Kin (NOK) following sight tests to explain results clearly and professionally.
- Process payments accurately and efficiently.
- Complete administrative tasks, including generating PVNs within required deadlines.
- Arrange and prepare spectacles at head office once deliveries are received.
- Update and maintain accurate patient records, spreadsheets, and office systems.
- Ensure all administrative tasks are completed within agreed timeframes while maintaining a high level of accuracy.
- Provide excellent customer service and support to patients, families, and colleagues.
- Work towards and achieve monthly performance targets.
About You
- Confident and professional telephone manner.
- Previous sales experience with a proven ability to meet and exceed targets.
- Strong administrative and organisational skills.
- Excellent computer literacy with confidence using Microsoft Office, particularly Excel, Outlook, and Word.
- Comfortable working with spreadsheets, databases, and multiple computer systems.
- Able to prioritise a busy workload and work to strict deadlines.
- Excellent communication and interpersonal skills.
- Strong attention to detail with the ability to multitask.
- A positive, proactive, and team-oriented attitude.
What You'll Need to Succeed
- Experience in a customer service, sales, or administrative role.
- Confidence speaking to patients, families, and healthcare professionals over the phone.
- Ability to explain sight test outcomes clearly and professionally.
- Confidence taking payments and ensuring all transactions are processed accurately.
- Excellent IT skills and the ability to learn new systems quickly.
- Ability to work under pressure in a busy office environment while maintaining a high standard of customer service.
- A commitment to achieving monthly targets and contributing to the success of the team.
This is an excellent opportunity to join a growing mobile opticians service and become an important part of a dedicated head office team. If you are organised, computer savvy, enjoy speaking with people, thrive in a target-driven environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- Harrow on the Hill, Greater London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a sales background ?
Experience:
- admin: 2 years (required)
Work Location: In person
