The Opportunity
We're looking for a customer-focused Level 2 IT Support Engineer to join our growing London team.
Working across a diverse client base, you'll provide onsite support, resolve technical issues and help deliver an exceptional customer experience.
As a trusted IT partner, we manage our customers' environments like we own them.
This role is ideal for someone who enjoys troubleshooting, working across a broad range of technologies and building strong customer relationships.
This is an on-site role -you'll be based in our London office or working from client sites.
What You'll Be Doing
- Represent Fuse professionally at all times, fostering trust and delivering a positive customer experience
- Deliver Level 2 technical support to end users via phone, email, and onsite resolving hardware, software, and network issues promptly
- Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager
- Manage tickets accurately and within agreed timeframes, following standard operating procedures
- Collaborate with the IT team to provide excellent customer service and meet or exceed SLAs
- Install, configure, and maintain hardware (desktops, laptops, printers) and related equipment
- Oversee onboarding/offboarding processes, including software setup, system upgrades, and access management
- Maintain hardware/software inventory and asset tracking
- Provide remote and on-site support for customers’ infrastructure, systems, and applications
- Manage patching, security updates, backup monitoring, and issue resolution
- Monitor devices and infrastructure performance
- Participate in the weekend On-Call roster
- Escalate complex technical problems to relevant teams as required
What You'll Bring
- 2+ years' experience in a Level 2 Support role, ideally within an MSP environment
- Strong troubleshooting skills across Microsoft and endpoint technologies
- Experience with Microsoft 365, Azure, Entra ID, Intune and Endpoint Manager
- Knowledge of Active Directory, Group Policy and Exchange Online
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPNs
- Excellent communication skills with the ability to convey technical information clearly to non-technical users
- Analytical skills with a keen eye for detail; capable of diagnosing complex issues efficiently.
- Ability to work independently whilst contributing effectively within a team environment
- Current Microsoft certifications are highly regarded
About Fuse Technology
Fuse Technology is a global IT services company with offices in London, Sydney, Perth, Vancouver and Ho Chi Minh City
We provide managed IT, cloud, cybersecurity and consulting services to organisations across a broad range of industries. Our success is built on delivering exceptional service, building trusted client relationships and helping businesses stay secure and productive.
We are proud to be an Equal Opportunities Employer and are committed to creating an inclusive workplace where everyone can thrive.
What We Offer
- Exposure to leading Microsoft cloud and cybersecurity technologies
- A supportive team of experienced technical specialists
- Ongoing training and professional development
- Certification incentive programme
- Clear career progression opportunities
- A fast-paced environment where no two days are the same
- Regular team social events
This is an excellent opportunity for someone looking to broaden their technical skills, work with a diverse customer base and build their career within a growing global technology business.
Eligibility
Applicants must have the right to work in the United Kingdom.
Recruitment Agencies
Fuse Technology does not accept unsolicited agency CVs and will not be responsible for any fees related to unsolicited CV submissions.
Pay: £40,000.00-£45,000.00 per year
Application question(s):
- Expected Annual Salary
- Please list current technical certifications
Experience:
- Technical support: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
