Dispatcher / Dispatch Supervisor – Central Food Production Kitchen
Location: North Acton
Job Type: Full-time
Are you highly organised and detail-oriented, and do you thrive in fast-paced environments?
We’re looking for a Dispatcher / Dispatch Supervisor to join our Central Production Kitchen at Pure.
This is a hands-on role at the heart of our daily operations — coordinating the timely, accurate, and quality-controlled dispatch of food to our stores and wholesale partners.
If you take pride in precision, enjoy working in a dynamic environment, and don’t mind spending time in chilled areas, this role could be an excellent fit.
Pay & Benefits
- Pay: £14.00 per hour (with the possibility to earn £15.00 per hour based on overall kitchen performance)
- Daily Food & Drink Allowance: £15 per day — worth £3,600 annually
- Contract: Permanent (we don’t do zero-hour contracts)
- Time Off: Up to 28 days holiday, plus an extra half-day each year (up to 32 days total)
- Growth: Real opportunities for training and progression within our Central Kitchen team
- Culture: Supportive environment with team outings and celebrations
Key Responsibilities
- Coordinate daily dispatch operations to ensure timely and accurate deliveries.
- Maintain clear communication with Production Management to meet daily targets.
- Oversee printing of delivery notes, accurate packing of orders, and dispatch at the highest quality standards.
- Manage and control all dispatch-related materials (crates, cargas, wrapping, etc.).
- Record and report dispatch activities, including shortages, substitutions, or additions.
- Work closely with drivers and build strong, professional relationships.
- Support production when required and ensure all preparation for the next day is complete.
- Operate in cold rooms (walk-in fridges) for a large part of the shift, lifting and carrying boxes as part of daily dispatch duties.
What You’ll Need to Succeed
- Excellent attention to detail and strong organisational skills.
- Ability to multitask and remain calm under pressure.
- Confidence using dispatch or production systems/software.
- Physically fit and comfortable working in refrigerated areas, with regular lifting and movement.
- Flexible, proactive, and adaptable to changing business needs.
Team Collaboration
- Liaise with the General Manager, Assistant Manager, Production Supervisors, and fellow team members.
- Communicate clearly with drivers and management to ensure smooth dispatch operations.
- Provide guidance, support, and training to other dispatchers or production staff.
Working Environment
- Primarily based in the dispatch area within a walk-in fridge.
- Regular movement between the kitchen, cold rooms, and office areas.
- Involves manual handling, lifting, and physical activity throughout the shift.
- PPE and warm protective clothing are provided.
Our Ideal Candidate
- Takes ownership and pride in ensuring every order leaves on time and in perfect condition.
- Supports and uplifts team morale, offering both encouragement and constructive feedback.
- Identifies areas for operational improvement and communicates them effectively.
- Is passionate about food quality and able to spot discrepancies in product standards.
Join Us
Be part of a growing, people-first production team where quality, teamwork, and reliability are valued every day.
If you’re ready to keep things moving and make a real impact — apply now and join the Pure Central Kitchen team.
Job Types: Full-time, Permanent
Pay: £14.00-£15.00 per hour
Benefits:
- Company events
- Discounted or free food
- Referral programme
Application question(s):
- This role requires working in a chiller environment for most of the day at low temperatures. Are you comfortable working in these conditions on a regular basis?
Work Location: In person
