Regional Customer Support Manager
Farnham | South East Region
£50,000 – £55,000 per annum + 10% discretionary bonus
Full-Time | 42.5 Hours Per Week
Company Vehicle Provided
The Opportunity
We are looking for an experienced and proactive Regional Customer Support Manager to lead service operations across multiple locations throughout the South East, including London and the surrounding Home Counties.
This is a senior management role suited to someone with a strong background in the construction or heavy equipment sector, who can combine operational leadership with exceptional customer relationship management.
You will oversee the performance of workshop and field engineering teams, support depot operations, and work closely with customers to ensure service delivery standards are consistently achieved.
The role covers responsibility for four regional depots:
- Farnham
- Wrotham
- Burgess Hill
- Totton
Regular travel between sites and customer locations will form a key part of the role.
Key Duties & Responsibilities Customer Management
- Build long-term relationships with key customer accounts
- Conduct regular customer site visits across the region
- Resolve customer concerns and service-related issues efficiently
- Support improvements in customer satisfaction and retention
- Work collaboratively with customers to reduce equipment downtime
Operational Leadership
- Manage and support workshop and field engineering teams
- Oversee workshop foremen and engineering staff performance
- Ensure engineers are effectively scheduled and utilised
- Support service response performance and operational targets
- Monitor work in progress and improve operational efficiencies
Commercial Performance
- Support service revenue growth across the region
- Contribute towards achieving budget and profitability targets
- Assist in reducing invoice disputes and improving recovery processes
- Support warranty claim management and service performance reporting
Depot & Compliance Oversight
- Carry out regular depot inspections to maintain high operational standards
- Work closely with management teams to ensure Health & Safety compliance
- Participate in accident investigations, toolbox talks, and safety meetings
- Identify maintenance or facility improvement requirements across sites
Team Development
- Conduct interviews, appraisals, and performance reviews
- Mentor and support engineering teams and apprentices
- Encourage a positive, professional, and customer-focused culture
- Collaborate with internal departments to support business objectives
About You
To be successful in this role, you will ideally have:
- At least 10 years’ experience within the construction, plant, or heavy equipment industry
- Previous experience managing engineering or service teams
- Strong customer account management experience
- Excellent communication and relationship-building skills
- Commercial awareness with a solution-focused mindset
- The ability to lead, motivate, and develop teams
- A well-organised and adaptable approach to work
- Full UK driving licence
Experience working within aftermarket service operations would be highly advantageous.
What’s on OfferBenefits
- Competitive salary of £50,000 – £55,000
- 10% discretionary annual bonus
- Company Nissan Navara pickup truck
- 22 days holiday plus Bank Holidays
- Additional birthday leave after 1 year of service
- Additional annual leave awarded with long service (up to 26 days)
- Company pension scheme
- Death in service benefit (3x salary)
- Healthcare cash plan with wellbeing support services
- Cycle to Work scheme
- Company uniform provided
- Enhanced company sick pay scheme
- Legal and mortgage support services
Additional Perks
- Employee recognition and reward programmes
- Performance-based incentives
- Long-service and milestone celebrations
- Annual employee awards with cash prizes
Apply Today
This is an excellent opportunity for a motivated service professional looking to take the next step in their management career within a fast-paced and customer-focused environment.
If you have the leadership skills, industry experience, and passion for delivering outstanding customer support, we would love to hear from you.
Pay: £50,000.00-£70,000.00 per year
Work Location: In person
