A GP Receptionist/ Care Navigator is a frontline member of a GP practice team who helps patients access the most appropriate healthcare service. The role combines reception, customer service, administration, and patient signposting to improve access to care while supporting the clinical team.
Position hours 32-37 hours a week
GP Receptionist/ Care Navigator Job Description
Job Title: GP Receptionist/ Care Navigator
Reports to: Practice Manager / Reception Manager
Job Purpose:
To provide a professional, compassionate, and efficient first point of contact for patients. The Care Navigator assesses patient enquiries using practice protocols and directs patients to the most appropriate healthcare professional or service while carrying out reception and administrative duties.
Key Responsibilities
- Welcome patients in person, over the telephone, and through online systems.
- Book, amend, and cancel GP, nurse, and healthcare appointments.
- Signpost patients to the most appropriate service, such as a GP, practice nurse, pharmacist, physiotherapist, or community service.
- Handle prescription requests and administrative queries.
- Respond to emails and online patient enquiries.
- Maintain confidentiality and comply with GDPR and NHS policies.
- Recognise urgent or emergency situations and escalate appropriately.
- Work closely with GPs, nurses, pharmacists, and other healthcare professionals.
- Provide excellent customer service in a busy primary care environment.
Essential Skills
- Excellent communication and listening skills.
- Strong customer service experience.
- Ability to remain calm under pressure.
- Good IT skills (Microsoft Office and clinical systems SystmOne are desirable).
- Excellent organisational and time-management skills.
- Ability to handle confidential information.
- Teamwork and problem-solving skills.
Personal Qualities
- Friendly and approachable.
- Compassionate and empathetic.
- Professional and reliable.
- Adaptable and resilient.
- Able to work independently and as part of a multidisciplinary team.
Typical Qualifications
- Experience in reception, administration, healthcare, or customer service is usually preferred.
- NHS or GP practice experience is advantageous but not always essential, as training is often provided.
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Benefits:
Application question(s):
- Do you have GP medical receptionist experience?
- Preferably be able to work on SystmOne clinical system and AskmyGP
Work Location: In person
