JOB TITLE: RECEPTIONIST
We are currently seeking 2 receptionists. One to based at Brompton Medical Centre in Gillingham, and another to be based at Luton Medical Centre in Chatham.
RESPONSIBLE TO: Practice Manager
JOB PURPOSE: · Greeting patients and visitors in an efficient and courteous manner · Provide an effective and polite telephone enquiry service· Proactively communicate information between relevant patients, doctors and professionals
MAIN DUTIES AND RESPONSIBILITIES
- Sorting and routing of external mail.
- Greet patients and visitors to the practice.
- Book in patients and visitors inline with practice appointments and visitors procedures.
- Respond and/or redirect all patient and visitor requests accordingly.
- Ensure computerised appointment system is up-to-date.
- Booking, amending and cancelling patient appointments.
- Set-up of new patients onto the computer system in-line with protocol.
- Distribution of completed prescriptions.
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Mandatory training to be completed
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
The hours will be as follows :
Hours may vary between 8-18.30
Job Types: Permanent, Part-Time 30 Hours Per Week
Benefits:
- Company pension
- Employee discount
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Pay: From £12.75 per hour
Benefits:
Work Location: In person
