About the Role
We're looking for an enthusiastic and customer focused Café Supervisor to join our team at The Crafty Cuppa Café, in the Crafter's Companion store. This is a hands-on role where you'll support the day to day running of the café, lead the team on shift and help create a welcoming environment for every customer. You'll be passionate about delivering excellent service, maintaining high standards and ensuring the café operates smoothly and efficiently.
Whether you're an experienced supervisor looking for your next challenge or someone ready to take the next step in your hospitality career, we'd love to hear from you.
What You'll Be Doing
- Supervising the day-to-day operation of the café.
- Leading, motivating and supporting the café team.
- Delivering outstanding customer service and leading by example.
- Preparing and serving drinks, light meals and other café products.
- Maintaining excellent standards of cleanliness, food safety and presentation.
- Operating the till and handling cash and card transactions accurately.
- Supporting stock management and helping to minimise waste.
- Monitoring standards and identifying opportunities to improve the customer experience.
- Ensuring compliance with food hygiene, health and safety and company procedures.
- Supporting the achievement of café sales and performance targets.
- Helping to manage stock, minimise waste and control costs to support profitability.
- Identifying opportunities to improve operational efficiency and customer experience.
- Acting as an ambassador for the Crafter's Companion brand by maintaining high standards at all times.
- Promoting a safe working environment and ensuring health and safety procedures are followed by the team.
What We're Looking For
You'll be someone who enjoys working with people, thrives in a busy environment and takes pride in delivering a great customer experience. Ideally, you'll have:
- Experience working in a café, coffee shop or hospitality environment.
- Previous supervisory or team leadership experience, although this isn't essential.
- A positive, proactive attitude and the ability to motivate others.
- Excellent communication and organisational skills.
- Good attention to detail and high standards of cleanliness.
- Confidence handling cash and operating a till.
- A commercially minded approach with an understanding of balancing excellent customer service with business performance.
- The ability to remain calm and organised during busy periods.
- A flexible approach to working hours, including weekends.
A Level 2 Food Hygiene Certificate and barista experience are desirable but not essential, as full training will be provided.
What We Offer
- Staff discount
- Discounted or free food during shifts.
- Free on-site parking.
- Full training and ongoing development.
- A supportive team environment with opportunities to develop your hospitality and leadership skills.
This role offers an engaging environment where you can enhance your hospitality skills while contributing to a positive customer experience. We welcome applicants who are enthusiastic, reliable, and eager to learn.
Pay: £13.00 per hour
Benefits:
- Discounted or free food
- Free parking
- On-site parking
- Store discount
Work Location: In person
