Company: premierproperty.co.uk
Are you a caring person that loves being around people? Are you passionate about providing excellent customer experience? Can you engage with clients clearly and caringly to help them to succeed? Are you looking to grow a career within a company? Premier Property Education is hiring a Customer Experience Specialist to represent our organisation.
Here at Premier Property we help our clients achieve a life of freedom and choice through investing in property.
Our Mission is to help 1,000,000 people to build a life of freedom and choice through property investing by 2030
Responsibilities and Duties
- NO PROPERTY EXPERIENCE REQUIRED
- FULL Training provided
- Communicating with clients via telephone, making sure they turn up at events, have all the details they need, making sure they turn up to trainings
- Confirming Purchases via telephone
- Monitoring and responding to email and telephone enquiries
- Build good rapport with existing clients and be the first point of contact for their needs
- Onboarding/ offboarding new clients
- Basic social media skills to communicate on facebook with clients
- Being present at live in person events ( weekend events to attend, evening events to attend, helping and supporting role, engaging with clients, being the go to support person in the room, assisting setup in the room)
- Diary management for team members and Booking in calls for members of the team
- Who this role is for
Who this role IS for
- You genuinely like people. Not "I'm a people person" on a CV — you're the one who remembers a client's daughter is sitting her A-levels, and asks about it on the next call.
- You're happiest being the go-to. When someone's confused, worried or about to drop out, you want to be the person who picks up the phone and sorts it — not the person hoping someone else does.
- You do what you said you'd do. Every time. If you told a client you'd call back Tuesday, you call back Tuesday. Our clients are trusting us with life-changing decisions; the follow-through is the job.
- You want to be in the room. Live events, evenings and weekends, helping people who've travelled across the country to be there. You find that energising, not draining.
- You're building a career, not filling a gap. No property experience needed and we train you fully — but we're looking for someone who wants to grow with us over years, not months.
Who this role is NOT for
- You want a quiet desk job. This is phone-first and people-first. You'll spend most of your day talking to clients, not working through a queue in silence.
- Evenings and weekends don't work for you. Our events run when our clients are free — which means some evenings and some weekends. That's not occasional overtime, it's part of the role. Be honest with yourself now.
- You avoid difficult conversations. Sometimes a client is upset, confused, or about to give up on themselves. Caring means leaning into those calls, not letting them go to voicemail.
- You're only here to learn property for yourself. We're delighted when our team invests — but if the training is the real reason you're applying, you'll be frustrated and so will we.
- You need someone chasing you. We'll train you properly and support you completely. What we can't do is remind you to send the confirmation email.
Join the team that helps transform lives through property investing.
Job Type: Full-time
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Application question(s):
- Where are you based? If you are based in a city for example London, specify the town e.g. Stratford'
Education:
Experience:
- Customer Support & Client Services Occupations: 1 year (preferred)
- NLP: 1 year (preferred)
Work Location: In person
