Company Overview
Corefinity is an infrastructure and managed hosting company based in the UK. Our customers are a wide variety of ecommerce brands.
Over the past 10 years we have developed a unique software to host all kinds of e-commerce websites and applications.
Corefinity has introduced multiple industry changing innovations over the years and continues to lead by innovation.
We are currently growing rapidly whilst acquiring larger clients, some of which are some of the UK's biggest household names.
Unlike a digital agency where the aim is to sell hours, we sell virtual products allowing our staff to work in a more relaxed environment whilst having bigger overall ambitions.
With our head office based in Leeds City Center (Hanover Lane), Corefinity's staff work mostly from the office 4 days a week, with the exception of 1 Friday a month when they work from home.
Job Description
This is a great opportunity for an individual with experience in a digital Agency or experience working in a Service Desk related role looking to take the next step in their career.
You will take control of administrating our internal ticketing systems, liaising with the stakeholders, customers, developers and engineers. You will also be in charge of staff scheduling and tasks using processes in place.
You will be reporting directly to your line manager with a clear career path (if interested) in Client Services / Projects / etc.
Your key responsibility will be ensuring that all client queries and requests are handled in the appropriate manner within the agreed SLA. You will be able to make a significant contribution to the company within this role.
A clear career path will be provided with many opportunities available internally to be promoted (i.e the ability to run your own department (if interested) after x years, to be discussed based on experience).
Requirements
Strong customer service skills (1-2 Years experience)
History working within service desk or support platforms (1-2 Years experience)
Digital / Development agency experience (Preferred 1-2 Years)
Ideal Skills & Experience
- Good organisation & planning skills
- Strong verbal & written skills with keen attention to detail
- Administrative / data input skills
- Prioritisation and task allocation skills
- Ability to work with service level agreements
- Confidently manage timeframe adjustments / estimates internally and externally
- Great team player who is passionate about delivering results to help grow the business.
Benefits of working at Corefinity
Fast paced and dynamic role yet in a relaxed environment with exciting growth plans.
30 days holiday (with bank holidays on top of that) plus a day extra per year of service.
An extra day off on your birthday.
4 day working week, with the exception of 1 Friday a month when you can work from home.
Consistent yearly appraisals.
Working with some of the largest household names.
Job Types
Permanent, Full-time
Additional Pay
Bonus scheme
Performance bonus
Yearly bonus
Benefits
Casual dress
Company events
Company pension
Flexitime
Profit sharing
Relocation assistance
Sick pay
Schedule
8 hour shift
Flexitime
Holidays
Monday to Thursday x3 PCM + Monday to Friday x1 PCM
No weekends
Experience:
Digital Customer Service / Support: 1 year (required)
Work Location:
In person
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Profit sharing
- Relocation assistance
- Sick pay
Work Location: In person
