The Role:
We're looking for a proactive and organised Customer Account Executive to become the primary day-to-day contact for a portfolio of important customer accounts.
This is not a traditional administration role.
"The Customer Account Executive owns the customer experience. The Sales Team owns and delivers more commercial growth and success than ever."
The Customer Account Executive sits at the centre of the customer experience, ensuring customers receive exceptional service whilst enabling our National Sales Manager and Senior Business Development Manager to focus on strategic account growth and new business development.
You'll coordinate activity across Operations, Customer Service, Procurement and Sales to ensure customer requirements are delivered efficiently, professionally and consistently.
If you enjoy building relationships, solving problems, taking ownership and making things happen, this could be the perfect opportunity.
What You’ll Do
- Act as the primary day-to-day contact for assigned customer accounts.
- Manage customer communication through telephone, email and other channels.
- Track customer orders through to successful completion.
- Manage customer delivery queries and service issues.
- Progress credits and claims through to resolution.
- Coordinate actions across multiple departments to ensure customer issues are resolved quickly.
- Build strong working relationships with customer contacts.
- Conduct proactive customer contact to strengthen relationships and improve retention.
- Identify customer risks and opportunities and communicate them to the Sales Team.
- Provide customers with a professional, responsive and positive experience at every interaction.
What We’re Looking For
- Excellent communication and relationship-building skills.
- Strong organisation and time management.
- Confidence managing multiple priorities.
- A proactive mindset and willingness to take ownership.
- Ability to challenge constructively and drive actions to completion.
- High attention to detail.
- Strong problem-solving skills.
- Comfortable using Microsoft Excel and business systems
Desirable
- Experience in account management, customer service or customer support.
- Experience within foodservice, wholesale, distribution or a fast-paced commercial environment.
What Success Looks Like
- Customers trust you as their first point of contact.
- Customer issues are resolved quickly and professionally.
- Internal teams view you as organised, proactive and reliable.
- Customer relationships strengthen over time.
- Our sales team spends more time selling and less time chasing operational issues.
What We Offer
- Competitive Salary
- Monday-Friday, 8:30am - 5:00pm schedule.
- Free on-site parking.
- Supportive and ambitious team culture.
- Genuine opportunity to shape a new role within a growing business.
- Exposure to senior leadership and high-performing commercial teams.
- Opportunities for progression as the business continues to grow.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Financial planning services
- Free parking
- On-site parking
- Store discount
Work Location: In person
